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Job Description:
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Manage field support staff and technical services of Customer Automation Western Region (BC through Manitoba and Western USA)
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Coordinate activities relating to ESS installations, migrations, transitions, training and field maintenance
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Ensure established service levels (SLA's) are maintained
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Develop skills of Automation Specialists through training, coaching, and performance management
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Partner with Customers and Sales to provide consulting services on deployment of automated / integrated solutions - ESS, Connect, Network, EDI, Web Services, etc.
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Assist in business planning process and management including: project management, revenue integrity, completeness and growth, process efficiencies, asset management, cost controls, budgeting and resource planning.
Qualifications:
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University degree, college diploma or equivalent experience in information technology
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2 - 5 years management / leadership experience including medium-large project management and / or customer service (technical preferred)
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Strong analytical and technical skills
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Professional self starter, self motivated, energetic motivator of others
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Proven track record of delivering industry leading customer service, support, consultation and implementation; familiarity with WAMP solutions a plus
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Excellent interpersonal skills, able to deal with customers effectively
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Excellent communication skills; verbal, written, and presentation
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Proficient with all major OS and applications
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Knowledge of Windows NT and MS-Dos.
THIS POSITION CAN BE BASED IN BC OR ALBERTA
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