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A Great Place to be...
As the industry leader in the dynamic online recruitment space, Workopolis provides the best opportunity in which to advance your career. In 2009 alone we increased our workforce by 27% and we are continuing to grow! In order to support this growth, we've created new positions, providing additional prospects for internal career advancement. In fact, many of our Workopolis employees have already advanced their careers within the company!
We value our employees, and strive to keep them motivated and engaged. We empower them with training in new technologies and industry-best practices to ensure they build upon their skill-sets and remain challenged. While we work hard, we also acknowledge the need for work-life balance by providing a flexible and social environment. We promote a business casual dress code and when able, accommodate our employees' needs for flexible work schedules and telecommuting.
- Performance incentive beyond base pay
- Superior medical benefits without waiting period
- Health and Wellness allowance
- Monthly transportation allowance
- Financially successful and stable, industry leader
- Head office is located in the trendy King West downtown Toronto district, close to transit and parking
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- 5% company RSP contribution
- Tuition reimbursement (up to $5,000 annually)
- Flexible work environment
- Formalized reward and recognition program
- Employee Assistance Program
- Vacation and personal days, no waiting period for use
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For all of these great reasons, 85% of our employees feel proud to work at Workopolis and would recommend Workopolis as an employer of choice! |
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Workopolis has been chosen as the first organization to be given the Best Emerging Organization distinction as part of this year's
Canada's 10 Most Admired Corporate Cultures program
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Position Summary:
The Bilingual Account Services Representative will work closely with an assigned group of Account Managers and play an active role in driving customer satisfaction and retention. In addition, the successful candidates will be responsible for identifying up-sell opportunities and as such contribute to revenue generation. This position calls for a driven individuals who thrive on consistently achieving targets.
Responsibilities:
- Process service agreements and activate services for customers within an assigned territory.
- Execute outbound account management calls to increase level of customer interaction and provide ongoing customer service by providing information on market trends, Expressions of Interest metrics etc.
- Identify accounts and execute soft up-sell where there are opportunities to increase customer success and revenue.
- Responsible for following up on customer feedback, requests and suggestions.
- Responsible for communicating other customer feedback through the appropriate channels
- Resolve customer support inquiries in a tactful, diplomatic manner that will ensure continued business.
Qualifications:
- The ability to communicate (written and verbal) with customers in both English and French is a mandatory.
- A minimum of 2 years of inbound and outbound customer service.
- Post secondary education preferred
- Previous experience in a customer service and/or inside sales role, ideally within an Internet/Web-based organization.
- Strong customer orientation and motivation for customer service, including an outgoing, proactive, responsive nature.
- Strong time management, follow-up and organizational skills.
- Highly motivated and energetic, and able to thrive in a fast paced environment.
- Excellent communication skills, verbal and written.
- Excellent probing skills.
- Works well independently or as a team member.
- Quality orientation and attention to detail.
- Outstanding problem solving skills.
- Strong interest in the Web, computers and technology.
- Proficient with software applications, including: Microsoft Word, PowerPoint, Excel and Outlook.
- Ability to multitask with multiple systems while interacting with customers.
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If you are ready to explore an exciting opportunity with a market leader destined for continued success, then we are convinced that we can help you unleash your potential! We welcome all resumes and thank all candidates for considering Workopolis.
Click here to find out if we're right for you!
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