As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in energy and infrastructure, industrial processes, building automation, and data centers/networks, as well as a broad presence in residential applications. Focused on making energy safe, reliable, efficient, productive and green, the company's 114,000 employees achieved sales of more than $25 billion in 2008, through an active commitment to help individuals and organizations "Make the most of their energy."
>www.us.schneider-electric.com
Xantrex by Schneider Electric is a global leader in power converter solutions for renewable energy applications.
We are currently seeking a Technical Support Representative to join our Customer Service team for a 6 month contract position. The position is responsible for providing technical assistance for customers for Xantrex products and others as required. Specific responsibilities include:
Responsibilities:
. Responds to questions and provides customer support of a technical nature. Responds to inquiries from customers via phone and e-mail
. Records customer issues and inquiries using web-based CRM system. Using other media, records call types, volumes and sources
. Helps to monitor trends in product performance and customer satisfaction
. Assists other team members and management to make continuous improvement in the department
. Understands and ensures the implementation of customer procedures and policies
. Liaises with sales, order management, and service center repair staff as required to ensure customer satisfaction
. Performs other tasks as required
Qualifications:
. Minimum 2 year degree in Electronics technology or equivalent skills
. Excellent customer service ethics
. Excellent telephone skills
. Excellent problem solving skills
. Strong organizational skills and ability to multitask
. Working knowledge of Microsoft applications (Word, Excel, Outlook)
. Must demonstrate ability to work with minimal supervision
. Excellent verbal and written communication skills
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