Unit Name: Kildonan Place Compensation Type: Hourly Band Level: 2 Hours of Work: MUST be avail days, evenings, weekends Channel/Dept: 009/057 (Hardware & Electronics) Reports to : Sales Team Lead Duration of Posting: by March 30, 2010 As Canada's largest Full Line department store retailer, Sears provides a fast-paced, innovative and team oriented environment. We are committed to excellence in customer service, merchandise presentation, cost effectiveness and creativity. Are you a team player who is passionate about creating the best possible shopping experience for our customers? Then consider Sales Floor Associate as a possible next step in your career path. This position is primarily responsible for providing courteous and professional service to all Sears customers and generating sales and profitability. This includes: - Merchandising . Proactively engaging customers through acknowledgement in a timely and effective manner; . Using available resources to provide accurate product information, including features, advantages/benefits and warranties; . Resolving customer complaints and issues; . Accurately processing transactions, including payments, credits/refunds, voided transactions, as required; . Maintaining merchandise presentation standards throughout the day; and . Actively promotes Sears Loyalty Programs and provides add-on/suggestion selling. - Uncrating and bunking shipments of merchandise The ideal job candidate will have excellent Customer Service skills and be proactive in approaching customers, and will have previous experience in Hardware and Electronics areas. This position provides an excellent opportunity to broaden your customer service skills in a role that contributes to making Sears a great place to shop - and can lead to positions of increased responsibility. We recommend that all associates should have completed a minimum of 12 months in their current role, should have their performance in good standing and should have discussed their career development plans with their current manager, before applying to internal roles. Any associates who do not meet these requirements may be screened from the hiring process. Please be advised that only those associates who are selected for interviews will be contacted. Job Posting Code: CORPSTOPP
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