Premier Field Engineer - .NET/SharePoint
The Role:
The Premier Field Engineer provides on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the client and server. The successful candidate will be capable of providing field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier and Professional Support, Microsoft Consulting Services, and escalation engineers (CPR).
The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management. The candidate will provide technical support including product technical training onsite. Candidate must be able to manage hot issues by setting customer expectations, devising and implementing action plans and professionally communicating to all parties involved.
Travel: Overnight travel is required. Travel potential up to 70%.
Requirements:
Superior problem solving and troubleshooting skills at the development support level.
Exceptional customer service skills.
Strong communication and technical writing skills.
Must have sufficient technical depth to communicate with development and other internal organizations at a peer level.
Must possess the ability to work independently with minimal management supervision and as part of nationwide team of engineers.
Demonstrated aptitude for providing exceptional customer service in politically charged environments.
Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development.
Ability to apply technology to improve existing products and systems at customers and for internal use.
Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers.
Qualifications:
A strong understanding of ASP.NET is required.
A strong understanding of the SharePoint object model is Preferred.
Experience with web application development is required.
Advanced knowledge of IIS and SQL.
Experience in full life-cycle software development is required.
A superior knowledge and demonstrated technical proficiency in user and/or kernel mode debugging is desired.
Experience in 3-tier software design and implementation is strongly preferred.
Proficiency in development with the Microsoft Windows platform with experience in developing for large environments is preferred.
Exposure to powershell is preferred.
Secondary expertise in at LEAST one of the following: Share Point Services, Project Server, BizTalk Server, IIS, SQL Server, Site Server Commerce Edition, and Commerce Server 2000.
Strong understanding and knowledge of B2C and B2B applications, development with .NET languages, C/C++, Visual Basic, XML and scripting, COM/DCOM/COM+, Active Directory, MSMQ, data access technologies, transaction processing, networking, messaging related technologies; with troubleshooting/debugging at the expert level within large network environments.
Education:
4 year technical degree or equivalent work experience, plus 3 years experience in technical support in an Enterprise environment.
MCSD strongly preferred (MCSD required within 12 months of joining the team).
Will consider related field (or equivalent) experience.
Ability to speak French an asset.
Must be able to travel internationally. Must obtain a valid passport within 90 days of joining the team. The successful applicant must be able to start within 30 days of offer acceptance.
Considering a Career with Microsoft Canada?
At Microsoft Canada Co, people are the source of our energy. The people at Microsoft Canada are creative, from all types of backgrounds, bringing passion and new ideas, meeting challenges, and realizing their potential. Our benefits and resources are designed to keep our most important asset - our employees - healthy, happy and equipped with the resources they need to be successful and realize their full potential.
Microsoft Canada provides a flexible work environment, with career advancement potential and most importantly, the opportunity to make a difference. As a Microsoft employee you have the opportunity to participate in the following programs:
Stock Awards & Employee Stock Purchase Plan
Registered Retirement Savings Plan
Tuition Reimbursement
Employee Software Purchase Program
Fitness Membership & Subsidy
I Volunteer (5 Paid Volunteer Days)
Employee Assistance Program
And so much more.
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