Senior Manager, E2E Program,

As one of North America's leading diversified financial services companies, we have the resources that will enable you to put clients first.

Requisition Number:  115409

Position Title:  Senior Manager, E2E Program

Position Type:  Full-Time

Position Category:  Information Technology

Relocation:  No

Job Description: 

Lead and oversee IT program activities for the E2E Program, under Insurance Service & Operations, which will cover development of IT related enhancements, new software and hardware implementation across multiple IT verticals to meet the E2E requirements. Ensures IT deliverables to the Program are accomplished within approved funding, timeframes and scope.

All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principles.

Requirements: 

Position Requirements/Specifications

Behavioural Competencies (for superior performance)
- Breakthrough Thinking (4)
- Business Acumen (6)
- Customer Insight (4)
- Dealing with Ambiguity (6)
- Strategic Influencing (6)
- Teamwork and Cooperation (7)
- Change Leadership (6)
- Developing Others (6)

Additional Key Competencies :
? Global mindset
? Leadership and team building.
? Relationship Building
? Sense of Urgency
? Dealing with Ambiguity
? Listening, Understanding and Responding

Education
- Knowledge of Large Program Management Framework
- RBC Project Management Excellence Program
- PMP Designation (a requirement)
- Undergraduate Degree or equivalent experience

Complexity and Risk
? Responsible for identifying and managing related IT risks and issues.
? Ability to lead large, complex inter-dependent projects across multiple lines of business and IT verticals.

Systems Knowledge
- Knowledge of relevant technology
- Knowledge of IT Standards, Methodologies, CMM and audit requirements
- Wide understanding of roles across Applications and Infrastructure
- Testing and release management disciplines and methodologies
- Good understanding of the Data Warehouse Environment, ETL software and logical data model development
- Very good understanding of batch and real time processing impacts

Business Knowledge
- General knowledge of factors affecting business
- BU Specific Strategies & Critical Success Factors
- Trends in the marketplace/ technology

People Management Knowledge
- RBC HR philosophy, principles, direction, policies & guidelines
- Talent Management process (recruitment/selection, performance management, performance development/coaching, reward/recognition
- Workforce Planning
- Job Design
- Organization Design

*Skills Requirement Level Scale:
 B - Basic understanding/ awareness
 D - Developing/ Applies existing
 P - Proficient / Adapts existing
 E - Expert / Creates new

Key Accountabilities: 

Primary Responsibilities:

Program Management:
? Direct the overall design, development and implementation of multiple concurrent projects, meeting the objectives of the E2E Program.
? Direct the storage and management of requirements documentation, technical and business architectures and test cases.
? Direct the implementation of new vendor software solutions as required.
? Lead and co-ordinates 14 IT projects in 2010, with impact across the Insurance business.
? Lead and coordinate synergies across the program by consolidating requirements, changes in project structures and reuse of components.
? Champions strong Program governance across the IT community delivering to the program, in keeping with the overall E2E Program Governance Framework. Works with the Program Director to integrate IT reporting with the Program.
? Creates IT related metrics and manages with a higher level of information i.e. at the trends and management indicator level; differentiates between project and program metrics.
? Anticipates and quantifies tactical, operational and strategic risks applying risk-based approach to forecasting.
? Promotes innovative or improved methods to get the work done and implements best practices.
? Resolves ambiguity

Planning & Strategy
? Develop work objectives and expectations for all IT E2E program functions
? Oversees creation of IT project plans and manages performance against plan for projects anchored with E2E
? Directs Solution Architecture priorities
? Oversees the overall strategy for Testing and Release Management for all E2E business projects and IT sub projects in line with the Insurance QA function.
? Ensure the Data Management strategies and development initiatives are aligned with the E2E projects.

Relationships & Communication
? Develop and maintain strong relationships with all E2E team members, stakeholders and sponsors.
? Consistently reinforce Program methodologies across all E2E projects.
? Collaborates with colleagues across the organization to get things done.
? Communicate progress through E2E Steering Committee and regularly scheduled meetings with IT Executives and their staff.
? To ensure that appropriate planning, co-ordination and co-operation across all IT groups takes place to bring about the successful implementation of the E2E Program.

Managerial Excellence
? Create an environment for high performing teams, respecting values and the diversity of staff.
? Involve staff in the decisions that affect them.
? Continually motivate and stretch staff to their peak performance capabilities.
? Ensure that employees understand RBC vision, as well as support and reinforce targeted behaviours that contribute to RBC goals.
? Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.
? Leverage the value in unit, department, and enterprise wide teams to develop better solutions and achieve a cross enterprise mindset.
? Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities
? Holds Project Managers accountable for managerial work.
? Coaches and mentors Project Managers.
? Establishes succession plan for key positions, including own.
? Promotes a mindset for sustained success, growth and diversity.

HOW TIME WILL BE ALLOCATED (percent):
? Program planning and Management 60%
? Team work - managing RBC IT, Program and business relationships 30%
? Mentoring and Coaching 10%

Experience:  Minimum 10 years

Education:  BA/BS

Accreditations: 

Skills: 

Minimum Salary:  Not Available Maximum Salary:  Not Available

We thank all interested candidates however only those selected for an interview will be contacted.

We value diversity in the workplace, are committed to employment equity/equal opportunity employment and will provide reasonable workplace accommodation to applicants with disabilities.