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Bilingual Customer Service Representative - Fleet Industry


Mississauga, ON, CANADA
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Our client a progressive organization in the Mississauga area has an immediate requirement for an experienced Bilingual Customer Service Representative in the Fleet Industry. You possess a minimum of three years experience in a Bilingual Customer Service Role; you enjoy building relationships with clients/suppliers and enjoy working within a team environment.





  • Act in the best interest of all parties including the organization, maintaining a consistent and professional manner in all dealings.
  • Maintain and/or initiate regular contract with internal departments and external parties as required to address queries.
  • Follow internal processes to ensure the achievement of any Service Level Agreements.
  • Answering all incoming calls for Fleet Administration Department clients.
  • Mail information to fleet drivers including liability slips, registration renewals, credit card replacement, mileage log sheets, selectors, new vehicle and new driver packages.
  • Create new driver files.
  • Mail traffic violation letters to drivers.
  • Match VLO to vehicle order and update system accordingly.
  • Log orders on the order log and client profile.
  • Check mileage report accuracy.
  • Send reminder notices to drivers.
  • Add mileage for drivers on taxable benefit program
  • Administer driver reimbursements, traffic violation reports, plate refund cheques.
  • Utilize company's proprietary system to manage all day to day functions.
  • Have a through understanding of your driver's fleet policy.
  • Work on all relevant systems, maintaining a current understanding of each, and adapting to system changes.
  • Manage the day to day activity or issues for your fleet drivers.
  • Beware of potential problems and work to resolve them; alert Client Admin and Supervisor of problems.
  • Exercise time management and priority setting practices; alert Client Admin and Supervisor of potential scheduling or workload conflicts and demands.


Essential Skills:


  • Strong customer service skills
  • Ability to prioritize and organize multiple tasks.
  • Excellent interpersonal/communication skills.
  • Able to handle a high volume of work in a fast paced, busy environment.
  • Computer literate with particular attention to details and accuracy.
  • Strong MS Word and Excel Skills.
  • Demonstrates ability to work both independently and with others as a team player.
  • Highly motivated individual.
  • Can adapt quickly to situations.
  • Dedicated to professionalism and good judgment.
  • Positive outlook and result oriented.


Education Requirements:


·         Secondary school diploma or equivalent

·         Post - Secondary education (Asset)


Salary will be discussed with qualified candidates.

All interested applicants please forward your resume to:  

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