Bilingual Customer Service Representative

Our client a progressive organization in the Brampton area has an immediate requirement for an experienced Bilingual Customer Service Representative.  You possess a minimum of three years experience in a Bilingual Customer Service role; you enjoy building relationships with clients/suppliers and enjoy working within a team environment.

Job Duties:

·        Process incoming sales orders. Assist customers in selecting appropriate model.  Initiate cost packages for new applications as required.  Provide accurate pricing.  Return messages within departmental guidelines.

·        Maintain appropriate records for assigned customers. Record quotations, special terms and any actions needing follow up.  Keep files on customer contacts and buying patterns.

·        Follow up and expedite standard and special orders. Track order progress in production and check on special requirements.  Process RGA's, credit requests and misc. shippers as required.

·        Communicate in a thorough and timely fashion with field reps. Inform salesmen on quotations, pricing, customer problems and leads.

·        Maintain good relations with other departments on issues that relate to customer service.  Attend production meetings and help to establish priorities.

Skill Requirements:

·        3 years experience in Customer Service or Sales

·        Excellent communication / interpersonal skills a must.

·        French is an asset for this Customer Service Rep position

·        Mechanical inclination. 

·        Must be an assertive, self-confident individual with strong self-initiative.

·        Energetic, results oriented individual with strong analytical skills.

·        Ability to interface with customers and inter company individuals at all levels.

·        Detailed orientated.