Unit Name: Headquarters, Yonge & Dundas
Channel/Dept: Retail Marketing
Reports to : Team Lead
Duration of Posting: October 21, 2010 to November 3, 2010
As Canada''a largest Full Line department store retailer, Sears provides a fast-paced, innovative and team oriented environment. We are committed to excellence in customer service, merchandise presentation, cost effectiveness and creativity. Are you a team player who is passionate about creating the best possible shopping experience for our customers? Have you developed strong tailoring/alteration skills? Then consider a role as a Tailor as a possible next step in your career path.
This position is primarily responsible for providing tailoring services for customers’ fashions to ensure proper fit of Suits, Sportcoats, Dress Pants, and Dress Shirts in Menswear while providing excellence in customer service, develop, maintain and build relationships with customers to increase loyalty.
Perform and fit assessment and identification of required alterations, e.g. taper leg, take in waist, etc. Record necessary custom fit requirements on the appropriate order form.
Communicate with customers regarding alterations/tailoring requirements, e.g. respond to queries, price special requests, discuss problems/issues with work completed, explain reasons for alteration decisions regarding fit/style, make suggestions to customers, etc.
Train other associates on proper measuring techniques to ensure fit and customer satisfaction.
Perform other duties as required.
The ideal job candidate will have excellent Customer Service skills, demonstrated alteration and tailoring skills, demonstrated ability to meet deadlines/promise dates, and a desire to work with both internal and external customers in a prompt and courteous manner.
If you possess the required skills and experience and are looking for an exciting opportunity to learn, grow and contribute, submit your application for this great opportunity.
Please be advised that only those associates who are selected for interviews will be contacted
Job Posting Code: CORPSTOPP