Bilingual Customer Service Associate

Our client is one of the leading global companies in the food industry.  The Group employs over 20,000 people worldwide!  

.    Salary- $45K - $50K+ Bonus
.    Full benefits coverage - Medical, Dental, Vision
.    Excellent central location - transit accessible
.    Not a call center - great office; team environment!
.    Excellent company with a phenomenal culture!
.    Growth Potential


RESPONSIBILITIES

• Processing customer orders by phone, fax and email
• Execute full order processing cycle for max Top 10 customers: receive a PO, allocate inventory, confirm delivery dates, and coordinate shipping with the warehouse, coordinate appointments and final delivery with carriers.
• Ensure agreed levels of fill rate and on time delivery through coordination with carriers, warehouse and the departments.
• Back up for maintenance of Material Determination in SAP to support new products introduction and discontinuation
• Responsible for the Billing process in SAP
• Back up for sending delivery documents to the warehouse, including stock availability check and capacity levelling
• Back up for EDI Coordination
• Intercompany Sales Process for Mexico, Australia and Puerto Rico
• Perform stock availability check and coordinate with the markets optimal mix per container
• Coordinate with carriers tenders and pickups, also using 3rd party warehouses
• Book sea containers and pre-plan loading at the warehouse, also using 3rd party warehouse
• Be a point person for all service issues upon delivery
• Coordinate stock situation

QUALIFICATIONS

• Experienced in Customer Service in corporate environment
• Experience in food industry an asset
• Bilingual, with excellent French and English
• Experienced in working with AS400, BPCS or SAP is a must
• Experienced in working with carriers, pre-booking of appointments, follow-up
• Able to build spread-sheets and work with all MS Office applications
• Problem solver; "achiever"; result-oriented
• Able to work under pressure; multi-task
• Excellent in a team; very good communicator   

To Apply Please Send your resume to: info@beyondbilingual.net

Also include the Job Position in the Subject line.