Beyond Bilingual is a highly specialized recruitment firm providing bilingual recruitment services throughout the greater Toronto area. Our mandate is matching sought-after employers with talented bilingual candidates! Let us assist you to find the best bilingual position for you in the following fields:
Technical Service Roles
Sales and Marketing Positions
We are your source to get you in front of desirable employers who are now hiring in your area. Please visit us at www.beyondbilingual.net to get more information!
SENIOR BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
$46,000 to $49,000 salary
Permanent Position - full time
Comprehensive full benefit plan!
Great team atmosphere!
Our long established client is currently hiring a talented Senior Bilingual Customer Service Representative to join their growing team. The CSR is part of a team responsible for the day to day support of the business unit. You will build relationships with business units, drive process improvements, guide processes and provide world class customer service.
The responsibilities of the desired candidate will include:
The successful candidate will meet the following standards and requirements
- Processing incoming orders via telephone and fax
- Inputting order details accurately into a complex business system (SAP)
- Researching customer requests and following-up in a timely manner
- Routinely responding to inquires from customers regarding product availability & status, pricing, shipping, invoices, credits, returns, literature requests, proof of deliveries, terms of contracts, policies & procedures, order status, current marketing promotions
- Provide order management support for all types of orders (including EDI, and fax)
- Build strong relationships with select accounts by working collaboratively with them to identify value added services and proactively address issues
- Work with business team to understand customer needs and provide solutions to help streamline operations
- Support customer segmentation as applicable
- Assist with balancing workload of CSRs in business segments
- Serve as functional representative on operational process improvement initiatives.
- Bilingual preferred (fluent in French and English)
- 3 to 5 years in the customer service field
- Strong analytical and computer skills (particularly spreadsheet and reporting programs)
- Working knowledge of SAP
- Excellent communication and interpersonal skills
- Strong presentation skills
- Customer focused and detail oriented
- Ability to contribute as a leader and as a team player
To Apply Please Send your resume to: firstname.lastname@example.org
Also include the Job Position in the Subject line.
If you feel you make an excellent addition to our client's team, don't hesitate to contact us right away. Please send your resume by clicking the link below. We remind you to make a follow-up call to our office at (416)218-1112 to ensure your resume has been received. We look forward to hearing from you!
About Beyond Bilingual
For over 13 years, our staff has successfully matched employers and employees in the following areas: administrative roles, customer service, account management, technical service roles, sales and marketing positions, management roles.