Bilingual Customer Service Representative

Responsibilities:

·         Provides phone support to customers - handles customer enquiries, follows up on all issues, resolves problems;

·          Provides administrative support and coordinates the activities of the Sales Reps;

·         Manages customer accounts and explores opportunities to increase revenues;

·         Prepares, releases and processes incoming capital and regular sales purchase orders from hospitals;

·         Completes necessary paperwork and prepares invoices;

·         Assesses all customer concerns for reportable Health Canada complaints. In the event that there is a reportable complaint, escalates situation to the Product Specialist;

·         Acts as the key point of contact within the team for all work flow coordination;

·         Maintains Service department filing system;

·         Collects data and compiles sales metrics on a weekly and monthly basis;

·         Analyzes and participates to the improvement of departmental and company's existing processes;

·         Fluently bilingual - verbal, reading and writing

·         Excellent communication and interpersonal skills - professionalism

·         Good analytical skills and pro-active attitude

·         Able to work autonomously and with minimal supervision

·         Team player who develops positive relationships with co-workers at all levels

·         Technically savvy -excellent computer skills and knowledge (Microsoft Office:Word, Excel, PowerPoint, Outlook; experience with CRM tools are an asset)

·         Organized and detail oriented - able to prioritize tasks, manages time well and able to manage multiple demands & tasks simultaneously