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Sales Specialist

HOME DEPOT CANADA

Oakville, ON, CANADA

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Working here is about more than helping customers choose the right product. It's about making a difference in their lives. We call it "unleashing your inner orange" and it's the ability to tap into our inner potential to help customers create a space worth calling home. It takes true passion for helping people to work at the Home Depot. It goes beyond selling a flower or selecting the right nail. It's about making a difference in our customers' lives and in their homes. If you love helping others and thrive in a diverse, collaborative, team environment, then you too can unleash your inner orange and build a rewarding career at The Home Depot Canada.

Position Specifics

Position Purpose: Sales Specialists provide the highest level of customer service support to customers where substantial product knowledge and advanced selling skills are critical to success. Sales Specialists assist customers, assess customer needs and guide customer decisions. Specialists are often certified or licensed trades-persons with expert level product, procedural and design knowledge in their area. Associates in this position have significant home improvement project experience and use both experience and knowledge to build customer relationships and drive sales. Specialists must be able to communicate well with others and anticipate customer?s needs regarding products and services. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. Position Responsibilities: We're looking for the type of associates who can tap into their inner orange by: ? Able to use equipment (cutting tools, key cutter, etc.) in own and neighboring departments to assist customers as needed ? Serve as expert on showroom products in given department ? Provide advanced product knowledge of other categories in department to customers ? Explain the steps needed to complete projects and the products needed ? Assist customers with special orders and installed sales ? Promote services offered at the Special Services Desk, Tool Rental, and Pro Desk ? Resolve escalated customer complaints or concerns, if possible ? Maintain current signage in department and current product displays .Work with Inventory Management Team to ensure adequate seasonal inventory stock .Work ad planners to ensure adequate inventory for upcoming advertisements ? Review displays and overheads for safe display/storage of merchandise .Verify that merchandise safety restraints are in place .Immediately correct unsafe conditions or notify Manager on Duty ? Complete specified safety training courses .Use proper PPE (Personal Protective Equipment) and safe lifting techniques .Proactively seek knowledge on all products and services offered ? Maintain expert knowledge of all department products, policies and procedures Experience/Knowledge Required: The kind of orange we?re looking for will possess: ? Ability to work a flexible schedule including evenings and weekends ? Excellent communication skills and customer service skills ? Excellent decision making ability and problem solving skills .2+ years Retail, Specialty Retail, Outside Sales or Trade Experience ? 2+ years? experience as Sales Associate in specific department and completion of all curriculum for that department

Benefits

With stores in all 10 provinces, The Home Depot Canada offers a total value benefits package to all our part-time and full-time permanent associates plus their eligible dependents and spouses. We've got you covered with everything from health and financial benefits to paid time off and tuition reimbursement!

Diversity

At The Home Depot Canada, we support and promote diversity as part of our core values. Our diversity and inclusion strategy represents our ongoing commitment to our associates and communities to provide an environment that is, and feels, inclusive for all.

Training

Successful projects start with serious know-how, and a warm smile. If you love learning and the satisfaction of helping others, you can build a rewarding career at The Home Depot. As the leading home improvement retailer in Canada, our business thrives on the enthusiasm, skills and know-how of each of our associates. For you, that means you'll receive the training you need to learn, grow and succeed.

Apply today and discover how you can unleash your inner orange!

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