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Investment Advisor Assistant
Business Unit Description: CIBC Wealth Management is focused on providing excellence in relationship-based advice, service and product solutions that meet our clients' needs. We have a comprehensive offer that addresses the full spectrum of wealth building clients, from self-directed investors to high net worth private wealth individuals to institutional clients.
CIBC Wealth Management is comprised of three areas - distribution, product and money management. Our distribution network includes our full-service brokerage, CIBC Wood Gundy, and CIBC Investor's Edge, our online brokerage.
CIBC Wood Gundy offers in-depth investment expertise on a comprehensive range of investments including industry-leading managed solutions, securities (equities, bonds, trust units, mutual funds, alternative investments), as well as estate planning. CIBC Wood Gundy's extensively trained and accredited Investment Advisors help clients build and preserve their investment portfolios.
Relevant Job Criteria: - You must have prior legal authorization to work in the location for which you are applying. - Relocation assistance is not available with this opportunity
CIBC WOULD LIKE TO THANK ALL APPLICANTS, HOWEVER, ONLY THOSE UNDER CONSIDERATION WILL BE CONTACTED
Job Overview: Purpose of Job:
To assist Investment Advisor in managing existing investment portfolios and developing new business, by providing service directly to clients, including the provision of investment information, taking buy/ sell orders, and responding to account enquiries.
1. Assist Investment Advisor in the performance of their duties and provide customer service:
· Take buy/ sell orders from clients for stocks, bonds and other investment products, and write trade tickets. · Assist Investment Advisor in prospecting for new clients. · Advise clients of investment opportunities based on recommendations from the IA and Wood Gundy research reports. · Inform clients of maturing money market instruments and re-invest funds as requested. · Advise clients on matters relating to dividends and interest. · Notify clients of tender offers, redemptions, etc. · Request information and documentation from clients to open accounts. · Provide current price quotations to clients referring to quote services and trading desk personnel. · Check/ investigate buy/ sell orders and report back to clients. · Follow up on client trades to ensure proper settlement and delivery, informing appropriate departments to take action. · Investigate and resolve enquiries and complaints related to accounts and refer to the IA where appropriate. · Maintain daily records of trades, by client and by type of security. · Maintain current knowledge of client accounts by reviewing daily computer runs. · Contact clients whose accounts are under margin and follow up. · Relay information to the IA regarding new stock and bond issues and changes in trading activity. · Review incoming mail and telephone calls and respond as appropriate. · Greet client arriving for meetings.
2. Perform general administrative tasks:
· Keep appointment books/ agenda for Investment Advisor. · Order periodicals, journals and other literature for Investment Advisor. · Assemble and send investor information packages to clients upon request. · Receive cheques and securities for credit to client accounts. · Send cheques and arrange for registration and delivery of securities to clients. · Review client portfolios monthly to ensure records are in order. · Maintain client files. · Input data to automated spreadsheets and databases. · Compose letters to clients explaining current account status and proposed investment opportunities. · Monitor all pending registered plan transfers to ensure completion on a timely basis. · Enter buy/ sell order on automated system in absence of the Operator.
Requirements: Knowledge/ Skill Requirements: · Successful completion of the Canadian Securities Course and current Registered or Investment Representative status. · Knowledge of procedures related to buy/ sell offers form clients and completing trade tickets. · Current knowledge of daily market activities sufficient to provide/ explain information to clients. · Working knowledge of various quotation equipment and computer software including word processing, spreadsheet and industry specific software. · Excellent oral communication skills. · General knowledge of the financial industry. · Knowledge of Wood Gundy operations/ practices/ procedures regarding client accounts. · Current knowledge of compliance issues obtained from internal bulletins. · Organizational/ administrative skills required to perform activities with varying degrees of priority. · Basic understanding of investment portfolios.
Contacts: · Credit, Operations and Compliance departments daily to obtain/ provide information. · Marketing/ Economics/ Research/ Library to request market and investment information. · Other Brokerage firms, Mutual Fund companies, Banks and Trust companies to obtain/ provide information. · Trading floor personnel on a daily basis to provide market and client information. · Existing and prospective clients on a continuous basis to provide investment information, take orders, and respond to enquiries. · Lawyers and Accountants on behalf of clients to obtain/ provide information.
Job Complexities/ Challenges: · Ensuring accuracy in accepting and placing buy/ sell orders from clients. · Responding to client enquiries regarding their accounts and investment information. · Responding to multiple information requests from clients and Investment Advisors. · Responding to changing priorities.
Physical Demands/ Working Conditions: · Open concept work environment with exposure to noise, distractions and interruptions. · Visual attention to VDT screen. · Manual dexterity to operate a keyboard.
Attributes: Service oriented Initiative Efficient Results oriented Analytic/Systematic Thinker Adaptable
At CIBC, we're committed to providing employees with fair and competitive compensation that reflects individual contribution, business performance and related markets. Our total compensation programs are comprised of direct and indirect components. Together they reward employee capability and performance and promote employee well-being.
Employee Share Purchase Plan
Employee Banking Offer
At CIBC, there are formal and informal methods available to acknowledge employee and team contributions throughout the year. Formal recognition programs recognize outstanding performance by individuals and teams at CIBC. CIBC's formal programs include the CIBC Achievers Program, eAchievers and the Chairman's Council and President's Council Awards in Wood Gundy. We developed these programs to reward those who demonstrate our core values of Trust, Teamwork and Accountability.