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Outbound Financial Service Representative, Telephone Banking
CIBC
Toronto, ON, CANADA
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Real opportunity to grow
As one of Canada's largest employers, CIBC offers a variety of career opportunities. Our people are the key to achieving our vision of being the leader in client relationships, which is why we work hard to create an environment where all employees can excel.
We are proud to have been recently recognized as Strongest Bank in Canada, Strongest Bank in North America, and third Strongest in the world. We have also been named one of Canada's Best Diversity Employers, a Best Employer for New Canadians, one of Canada's 10 Most Admired Corporate Cultures and one of the 50 Most Socially Responsible Corporations in Canada. In addition, we have eight strong Employee Affinity Networks focused on supporting the professional and personal development of more than 3,000 members
Take a moment to picture yourself working for one of Canada's leading financial institutions, where a spectrum of possible career paths offers you remarkable choice, flexibility - and a real opportunity to grow.
Explore the possibilities
Outbound Financial Service Representative, Telephone Banking
Business Unit Description: Retail Markets provides a full range of financial products and services to almost 11 million personal, business and wealth clients, as well as investment management services globally to retail and institutional clients.
CIBC Retail Markets has a broad distribution network serving clients through close to 1,100 branches, as well as CIBC Wood Gundy offices and President's Choice Financial in-store pavilions. Clients also have 24/7 access to telephone banking, online and mobile banking and online brokerage, as well as to Canada's second largest ABM network.
Relevant Job Criteria: This position is located in Toronto, Ontario and is scheduled to commence July 17, 2012.
Job Overview: What if you knew you'd be helping someone achieve financial flexibility by helping them get their first line of credit or setting up overdraft protection? It is days like those that will make you feel good about what you do.
At CIBC, you will enjoy an exciting sales and service career in telephone banking that is both personally and professionally rewarding and offers great opportunities for career growth. But most importantly, you'll enjoy the chance to make a difference in our customers' lives every day.
We are currently recruiting Financial Service Representatives (FSR) to join our Toronto Customer Contact Centre. In this role, you will be empowered through phone calls to our clients, to provide information to existing and potential customers regarding CIBC's full range of products and services. Motivated by targets and results, you will actively promote and sell products and services that matter to our customers.
Requirements: - Minimum of 1 years of customer service experience is required - Strong sales intuition - Banking / financial institution experience will be considered an asset - Superior verbal communication and interpersonal skills - Motivated by targets and achieving results - Strong accountability and confidence - Demonstrated ability to multi-task within an ever-changing environment - Intermediate level of computer literacy, primarily within a Windows-based environment - Flexibility to work within the operating hours of noon to midnight on weekdays and day shifts on Saturdays.
To compensate you for your contribution to the Toronto Customer Contact Centre's overall business goals, CIBC offers:
- Starting base salary of $37,000 with an incentive plan to reward sales contributions - An excellent benefits package, including an Employee Share Purchase Plan - The opportunity to start a long-term career with one of Canada's largest employers
APPLICATION INSTRUCTIONS: 1. Applications and resumes must be submitted online only through the Recruitment Management System. 2. Late submissions will not be accepted. 3. CIBC thanks all applicants for their interest, however; only those selected for an interview will be contacted. 4. Please note that if you are selected for an interview, due to volumes of applicants, you may not be contacted immediately. 5. Meeting the minimum requirements of the vacancy will not guarantee an interview. 6. If you are not selected for an interview, you will receive an e-mail advising you that the position has been filled
Rewards
At CIBC, we're committed to providing employees with fair and competitive compensation that reflects individual contribution, business performance and related markets. Our total compensation programs are comprised of direct and indirect components. Together they reward employee capability and performance and promote employee well-being.
Benefits
Employee Share Purchase Plan
Employee Banking Offer
Recognition
At CIBC, there are formal and informal methods available to acknowledge employee and team contributions throughout the year. Formal recognition programs recognize outstanding performance by individuals and teams at CIBC. CIBC's formal programs include the CIBC Achievers Program, eAchievers and the Chairman's Council and President's Council Awards in Wood Gundy. We developed these programs to reward those who demonstrate our core values of Trust, Teamwork and Accountability.
