Lending Advisor - 4 positions - Cantonese/Mandarin an asset
Toronto, ON, CANADA
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Real opportunity to grow
As one of Canada's largest employers, CIBC offers a variety of career opportunities. Our people are the key to achieving our vision of being the leader in client relationships, which is why we work hard to create an environment where all employees can excel.
We are proud to have been recently recognized as Strongest Bank in Canada, Strongest Bank in North America, and third Strongest in the world. We have also been named one of Canada's Best Diversity Employers, a Best Employer for New Canadians, one of Canada's 10 Most Admired Corporate Cultures and one of the 50 Most Socially Responsible Corporations in Canada. In addition, we have eight strong Employee Affinity Networks focused on supporting the professional and personal development of more than 3,000 members
Take a moment to picture yourself working for one of Canada's leading financial institutions, where a spectrum of possible career paths offers you remarkable choice, flexibility - and a real opportunity to grow.
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Lending Advisor - 4 positions - Cantonese/Mandarin an asset
Business Unit Description: Retail Markets provides a full range of financial products and services to almost 11 million personal, small business and wealth clients, as well as investment management services globally to retail and institutional clients. With approximately 28,000 employees, CIBC Retail Markets has a broad distribution network serving clients through more than 1,000 branches, as well as CIBC Wood Gundy offices and President's Choice Financial in-store pavilions. Clients also have 24/7 access to telephone banking, online banking and online brokerage, as well as to Canada's second largest ABM network.
CIBC Mortgages, Lending & Insurance (CMLI) acts as CIBC's manufacturer of mortgage, lending and insurance products. Using a multi-brand/multi-channel strategy, CMLI is responsible for the development, distribution, servicing and profitability of various mortgage brands & distribution channels (CIBC Residential Mortgages, FirstLine Mortgages, PCF Mortgages, Home Loans Canada and Mortgage Center Canada) as well as CIBC Lending & Insurance products (home equity and personal loans, lines of credit, overdrafts and creditor insurance).
Relevant Job Criteria: - There is full time, base plus commission role. - Required to work one evening shift per week 12pm to 8pm.
Job Overview: Purpose of Position:
Mortgage/SBA applications are completed by PCF Call Centre Associates in the three CIBC call centres. Once completed, PCF Mortgage Sales Representatives at CML are responsible for following up with the client and CML's underwriting team to ensure each mortgage/SBA sale closes. This is a significant opportunity for those individuals who have a passion for residential mortgages & SBA's. If you answer yes to the following questions, a career in mortgage sales may be for you. o Do you enjoy selling mortgages/SBA's? o Are you an enterprising, results oriented, independent, creative individual with a high energy level? o Do you love to talk to customers on the phone to sell a product you really believe in? o Can you provide world class customer service to your clients? o Are you confident enough to take control over your income earning potential and work in a commissioned sales environment?
Major Activities: . Follow up with clients to obtain signed commitment and as required, sell client on the benefits and answer specific questions . Follow up with clients to obtain any necessary documents . Ensure compliance with all of CML guidelines . Work closely with underwriters to ensure mortgage is approved and funded . Offer advice and support to potential clients through needs based selling
Requirements: Knowledge/Skill Requirements: . Well developed mortgage/SBA knowledge and experience in the residential mortgage business, with an understanding of market conditions/trends/mortgage product knowledge and pricing issues. . Mortgage underwriting experience an asset. . Proven Telephone/sales experience in a call center environment . Strong PC skills. Must be comfortable working with windows and Microsoft Office products including Outlook, knowledge of the Internet an asset. . Accurate keyboarding skills with an ability to talk to customers and key information to an on-line system
Contacts: . Internal Contacts - underwriting managers, escalation officers, underwriters, advancing, HLC mortgage Specialists, servicing . External Contacts - clients, solicitors, appraisers, real estate agents, 3rd party vendors . Frequency of Contacts: o Internal Contacts - everyday o External Contacts - everyday (solicitors, clients), occasionally (appraisers, R/E agents)
Job Challenges/Complexities: Compensation: base salary of $20,000.00, plus commission. Expected earnings are to be approximately $65,000. Working Environment/Tools Required: . Normal office environment Physical and Mental Effort: . Concentration on detail . Ability to manage frequently changing priorities or interruptions
Must Haves: . Mortgage Sales and/or Service experience (2 years) . Mortgage Underwriting Knowledge experience (2 years)
At CIBC, we're committed to providing employees with fair and competitive compensation that reflects individual contribution, business performance and related markets. Our total compensation programs are comprised of direct and indirect components. Together they reward employee capability and performance and promote employee well-being.
Employee Share Purchase Plan
Employee Banking Offer
At CIBC, there are formal and informal methods available to acknowledge employee and team contributions throughout the year. Formal recognition programs recognize outstanding performance by individuals and teams at CIBC. CIBC's formal programs include the CIBC Achievers Program, eAchievers and the Chairman's Council and President's Council Awards in Wood Gundy. We developed these programs to reward those who demonstrate our core values of Trust, Teamwork and Accountability.