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As one of Canada's largest employers, CIBC offers a variety of career opportunities. Our people are the key to achieving our vision of being the leader in client relationships, which is why we work hard to create an environment where all employees can excel.
We are proud to have been recently recognized as Strongest Bank in Canada, Strongest Bank in North America, and third Strongest in the world. We have also been named one of Canada's Best Diversity Employers, a Best Employer for New Canadians, one of Canada's 10 Most Admired Corporate Cultures and one of the 50 Most Socially Responsible Corporations in Canada. In addition, we have eight strong Employee Affinity Networks focused on supporting the professional and personal development of more than 3,000 members
Take a moment to picture yourself working for one of Canada's leading financial institutions, where a spectrum of possible career paths offers you remarkable choice, flexibility - and a real opportunity to grow.
Explore the possibilities
Credit Counsellor
Business Unit Description: Retail Markets provides a full range of financial products and services to almost 11 million personal, business and wealth clients, as well as investment management services globally to retail and institutional clients.
CIBC Retail Markets has a broad distribution network serving clients through close to 1,100 branches, as well as CIBC Wood Gundy offices and President's Choice Financial in-store pavilions. Clients also have 24/7 access to telephone banking, online and mobile banking and online brokerage, as well as to Canada's second largest ABM network.
Collections is responsible for receivables management. They handle over $5 billion worth of receivables on behalf of CIBC's retail products, including Amicus, Card Products and CIBC Mortgages and Lending (CML). They also manage the recovery process with over 60 third-party suppliers (e.g. collection agencies, law firms, real estate agencies, etc.)
Relevant Job Criteria: - We have 12 regular Full Time positions at 37.5 hrs/week to offer. Positions will start on AUGUST 14, 2012 - Hours of Operation: Monday to Friday from 8am - 8pm and Saturdays from 8am - 4pm. - Candidates will be required to work Tuesday to Friday from 12pm - 8pm and Saturdays from 8am - 4pm - The training program will take place over a period of 8 weeks, and will include both theoretical in class training, as well as practice over the phone. - The annual salary range is between 31,250$ & 40, 000$ -The training will start on August 14th, 2012 at noon.
Job Overview: Job Overview: At CIBC National Collections, every employee fulfills a vital role in servicing our customers. The high quality of our employees and their dedication leads to our overall success. The Credit Counselor role requires highly effective individuals interested in working for a leader in receivables management. Great work is rewarded in CIBC National Collections. Compensation for this role is competitive and based on your receivables experience. Candidates with relevant receivables management experience in a call centre environment may be eligible for a higher base wage. Employees may also be eligible to increase their monetary compensation with an annual bonus based on business results and individual performance.
Come join an organization that is committed to diversity in the workforce
Accountabilities :
*Establishes contact with customers and develops a high quality, service oriented relationship in order to ensure that the customer is aware of a variety of retail products and repayment options that are available to potentially service outstanding debts. *Operating in an automated dialer, the credit counselor will be in charge of:
-Negotiating payment arrangements. -Determines payment arrangements and facilitates changes when required. -Provides advice to prevent further delinquencies. -Offers and accepts settlements where applicable to reduce losses to CIBC -Makes recommendations and arrangements to the repossession of the loan security, seizure of bank accounts and legal action and ensures the property is disposed of by the most cost effective method. -Maintains positive working relationships with colleagues internal and external to the bank. -Participates actively and effectively as a contributing team member to brainstorm problems/issues and achieve financing objectives. -Assists in the development and training of team members through mentoring/peer coaching - Ensures customer understands terms and conditions of contract, responds to customer inquiries and, where appropriate, arranges to provide additional information either through branch, telephone or written correspondence to achieve mutually satisfactory arrangements.
- No sales and marketing dimension - Many careers opportunities - Close to public transportations - Salary based on level of experience - Annual bonus which increase consequently your wage - A full range of benefits - Banking advantages beyond your expectation - A complete full-time paid training for 8 weeks - Bilingualism required (French & English) - A dynamic work environment with a very good team spirit
*Skills / Experience in sales *Minimum of one year experience in a call center environment and / or in sales. *Bilingualism required (French & English)
Attributes: - Teamwork & Partnering - Sales - Communication - Service Oriented - Impact & Influence - Initiative
Rewards
At CIBC, we're committed to providing employees with fair and competitive compensation that reflects individual contribution, business performance and related markets. Our total compensation programs are comprised of direct and indirect components. Together they reward employee capability and performance and promote employee well-being.
Benefits
Employee Share Purchase Plan
Employee Banking Offer
Recognition
At CIBC, there are formal and informal methods available to acknowledge employee and team contributions throughout the year. Formal recognition programs recognize outstanding performance by individuals and teams at CIBC. CIBC's formal programs include the CIBC Achievers Program, eAchievers and the Chairman's Council and President's Council Awards in Wood Gundy. We developed these programs to reward those who demonstrate our core values of Trust, Teamwork and Accountability.
