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As one of Canada's largest employers, CIBC offers a variety of career opportunities. Our people are the key to achieving our vision of being the leader in client relationships, which is why we work hard to create an environment where all employees can excel.
We are proud to have been recently recognized as Strongest Bank in Canada, Strongest Bank in North America, and third Strongest in the world. We have also been named one of Canada's Best Diversity Employers, a Best Employer for New Canadians, one of Canada's 10 Most Admired Corporate Cultures and one of the 50 Most Socially Responsible Corporations in Canada. In addition, we have eight strong Employee Affinity Networks focused on supporting the professional and personal development of more than 3,000 members
Take a moment to picture yourself working for one of Canada's leading financial institutions, where a spectrum of possible career paths offers you remarkable choice, flexibility - and a real opportunity to grow.
Business Unit Description: Retail Markets provides a full range of financial products and services to almost 11 million personal, business and wealth clients, as well as investment management services globally to retail and institutional clients.
CIBC Retail Markets has a broad distribution network serving clients through close to 1,100 branches, as well as CIBC Wood Gundy offices and President's Choice Financial in-store pavilions. Clients also have 24/7 access to telephone banking, online and mobile banking and online brokerage, as well as to Canada's second largest ABM network.
Collections is responsible for receivables management. They handle over $5 billion worth of receivables on behalf of CIBC's retail products, including Amicus, Card Products and CIBC Mortgages and Lending (CML). They also manage the recovery process with over 60 third-party suppliers (e.g. collection agencies, law firms, real estate agencies, etc.)
Relevant Job Criteria: - There is a regular full time position available.
Job Overview: Purpose of Position: Through effective team leadership, provide direct guidance and specialized knowledge to the Decision Support unit, which is responsible for managing Client Account Management analytical data, overseeing the data quality of operational and transactional databases owned by Client Account Management, and for productionizing and delivery of reports for decision support of Client Account Management (CAM) key performance metrics. The group collaborates closely with internal CAMs clients and technology partners to ensure the Collections Decision Support Environment (CDSE) is maintained and developed to sustain a high level of critical business decision-making activities including, but not limited to, monitoring and forecasting portfolio results, conducting champion and challenger studies, performing root cause analysis and developing complex statistical models.
Undertake activities to support strategic and tactical business initiatives including change management, performance management, coaching and development, and project management.
Major Activities:
. Recruit, develop, motivate, and coach 5-7 direct reports (Level 6) including ongoing management and development of all team members to achieve performance goals and develop necessary functional, technical and leadership skills. Provide regular formal and informal feedback, document and deliver semi-annual performance reviews and appraisals, and make all progressive and discipline decisions on escalated employee issues in accordance with CIBC policies and practices. . Lead the planning, development and implementation of decision support strategies for data management, metadata, data quality, information delivery and client service, ensuring they are aligned with corporate knowledge management goals, delivered on-time, within budget and accomplish their intended objectives. Elicit feedback from clients to ensure that the strategies are delivering value to clients. . Build strong collaborative relationships through establishing and maintaining a communication network with our technology partners, CDSE's key stakeholders and internal clients, to ensure understanding of, commitment to, and achievement of the relevant knowledge management strategies. . Ensure all CDSE users, including report developers, experience the delivery of quality service and provide a high level of training, coaching and support so they can efficiently and effectively use the CDSE, its data and reporting tools. . Direct the development and delivery of high quality and cost effective integration of data from a variety of Client Account Management and CIBC data sources into the CDSE consistent with the overall strategic objectives/business plans. . Represent the Decision Support unit on major development projects identifying opportunities to leverage project deliverables to achieve Client Account Management strategic and tactical knowledge management goals. Ensure the timely completion of approved development projects that fall outside the scope of the PMO using best practices to minimize project risks and to maximize quality. . Lead the planning, development, implementation for the various high quality CDSE decision support tools within Client Account Management such as the website. . Lead the evaluation of CDSE solutions presented by our Technology partners through detailed analysis ensuring selection of the optimal approach to meet Client Account Management key business objectives. Determine priorities, assign resources, and set objectives that result in providing Client Account Management efficient and effective decision support tools and solutions. . Through effective leadership, guidance and communication, conduct research and analysis for the purpose of identifying opportunities to support the strategic, financial and operational planning initiatives of the Client Account Management knowledge management requirements for new and changes to existing products and services.
. Maintain "currency" in professional and specialized knowledge, practices, principles and technologies to actively promote and support the Client Account Management knowledge management strategies and the CDSE. . Research of industry standards and trends to determine future vision and strategy for the enhancement of knowledge management, report development and statistical analysis processes for the CDSE ensuring it supports comprehensive business analyses, risk analyses and sophisticated statistical modeling. Assess the Client Account Management' current and future business needs through ongoing planning with business units and project leaders. . Oversee the design and development of complex reports required to support and optimize critical business decision-making. Ensure data quality reporting is developed to identify data quality problems proactively to reduce operational risk and lead the ongoing evaluation of knowledge management practices to identify and implement continuous improvement opportunities. . Serve as a technical mentor and escalation point for the Client Account Management team when required and provide direction on all project based or maintenance activities. . Partner with the Vice President, RSPM to define current and future state business strategies and supporting key performance indicators for the Decision Support unit.
Requirements: Knowledge/Skill Requirements:
. A university degree in Management Information Systems or an equivalent combination of education or experience coupled with detailed knowledge of relevant practices, principles, and technologies related to business reporting, advanced statistical analysis and knowledge management. . Strong leadership skills including a demonstrated working knowledge of the principles of performance management (development, succession planning, performance evaluation, etc.) . Strong conceptual skills with the ability to understand business issues and technology issues and the relationships among these issues. . Strong written, spoken and presentation skills at team and executive level, for both business and technology. . Strong knowledge of knowledge management and data management principles and concepts, including the Corporate Information Factory and its competitors. . Strong knowledge of entity relationship (ER) and dimensional data modeling. . Strong knowledge of the development life cycle, including waterfall, and iterative and incremental methodologies. . Strong knowledge of statistical and analytical methods. . Demonstrated skill using reporting and analysis tools relevant to receivables management. . Working knowledge of credit and receivables management including experience and familiarity with policies, procedures and approaches to collections. . Demonstrated ability to manage multiple projects and initiatives simultaneously. . Strong computer skills including proficiency in SQL.
Contacts: . Senior Management Team . Line Management . PMO . T&O Support . Metric and Analytics . Portfolio Operations . Process Engineering . External professional associations
Job Challenges/Complexities: . Ability to maintain current knowledge of a rapidly evolving business environment and technical environment, from both leadership and technical perspectives. . Ability to build strong working relationships with senior management and varied processing and technical support groups to promote and advise on the implementation of all new, revised and unique, reporting programs for Client Account Management. . Interpreting and communicating complex technical information for use in formulating recommendations in a manner understandable to various levels of management and across different business units.
Working Environment/Tools Required: . Normal office environment . Some travel may be required (mostly local)
Physical and Mental Effort: . Concentration on detail . Ability to manage frequently changing priorities or interruptions
CIBC Attributes Required: . Initiative . Analytic/Systematic Thinking . Communication . Leading Others . Impact & Influence . Relationship Building
Rewards
At CIBC, we're committed to providing employees with fair and competitive compensation that reflects individual contribution, business performance and related markets. Our total compensation programs are comprised of direct and indirect components. Together they reward employee capability and performance and promote employee well-being.
Benefits
Employee Share Purchase Plan
Employee Banking Offer
Recognition
At CIBC, there are formal and informal methods available to acknowledge employee and team contributions throughout the year. Formal recognition programs recognize outstanding performance by individuals and teams at CIBC. CIBC's formal programs include the CIBC Achievers Program, eAchievers and the Chairman's Council and President's Council Awards in Wood Gundy. We developed these programs to reward those who demonstrate our core values of Trust, Teamwork and Accountability.
