BILINGUAL ACCOUNT MANAGER

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Our highly established client is an international producer and marketer of food and industrial products and services. This is a global business with activities in 24 countries and employs over 160,000 people worldwide. Our client is currently hiring a talented Bilingual Account Manager to join their growing team. This is not a call center. This position acts as a liaison between the customer and the Canadian operation to maintain and develop a loyal customer base. You will work closely with sales personnel to offer support and ensure overall policies and directions are met.


The responsibilities of the desired candidate will include:

• Data entry of customer purchase order in SAP
• Cognizant of uncommitted product inventory
• Communicate with production. traffic, purchasing, and other necessary departments to ensure timely delivery of products
• Field customer inquiries (French & English), complaints, returns, and other issues, filing reports or communicating information to appropriate company personnel
• Process sample requests
• Communicate production delays, ensure orders are delivered in accordance with customer deadlines, provide customers with after order support, etc.
  
• Process special customer requests, i.e. packaging variation, pre-shipment analysis, etc.
  
• Monitor orders and invoices for discrepancies in price, products and quantities
• Issue appropriate credit or debit to correct any discrepancies
• Monitor customer data files
• Perform clerical duties as needed, i.e. filing, faxing, etc.

 The successful candidate will meet the following standards and requirements

• Must be Bilingual with excellent written & verbal communication skills
• Able to work individually and as part of the team
• Able to work with minimum supervision
• Computer literate (MS Office, SAP preferred), with a high level of accuracy and detail orientation
• Must be able to handle multiple functions at the same time and maintain good organizational skills
• Professional appearance
  
• Attention to detail

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BEYOND  _______  great employers + great employees = success!