Bilingual Customer Service Specialist

Bilingual Customer Service Specialist

Our client has been in business for 100 years and they deliver quality solutions to the Canadian market.  Our client prides themselves as a great place to start or continue a career. With several locations in the United States and throughout the world, they are a global company with a rich tradition of industry leadership.

They offer room for advancement, a trusted work atmosphere, generous benefits and much more:

• Competitive Salary: $45K -$49K
• Comprehensive Benefits package, RRSP after 2 years
• Tuition reimbursement!!
• Excellent friendly working atmosphere
• Team focused
• Summer picnics and company lunches!!!

• Answering incoming calls from both a queue and direct line
• Handling inquiries and complaints
• Entering faxed, e-mailed and called in orders into computer
• Following-up on orders to ensure successful deliveries
• Expediting deliveries with Inventory Control
• Preparing Returns Good Authorization Forms
• Preparing credits where necessary
• Order tracking and tracing
• Handling short, late and damaged shipments
• Keeping all filing current
• Liaising with internal departments to ensure successful order completion
• Occasionally interpreting for Accounts Receivable Representatives
• Other duties as necessary

The ideal candidate must have:

• A post-secondary education or equivalent experience
• Minimum  2-3 years' experience in customer service/order desk
• Must be fluently bilingual in English and French, both oral and written
• Ability to multi-task
• Strong communication skills
• Good attitude
• Prompt, reliable, friendly
• Aptitude for technical jargon would be an asset