Pro Account Sales Associate

Position Purpose: Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining professional customer relationships. PASAs must have thorough knowledge of all departments and how to use the products in each department. This position also involves acting as a sales associate on the floor including all associated duties (e.g., keeping work area clean and organized).
Position Responsibilities: We're looking for the type of associates who can tap into their inner orange by:
? Spending a minimum of 25% of time pursuing new business, most of which to be spend on the sales floor, actively prospecting customers already shopping in the store.
? Developing one-on-one relationships with Pro customers, providing a familiar face to their customers day in and day out.
? Using knowledge of customer?s line of business to anticipate their needs.
? Using customer FIRST behaviors to ask questions to clarify customer?s needs for both products and services (inquire), demonstrates effective up-selling, add-on selling and closing techniques to ensure that all customers? needs are met and that the complete project is sold (solve).
? Maintaining an organized, up-to-date system for profiling and tracking top accounts as well as for developing new ones.
? Keeping work area clean and organized.
? Follows-up with customers to ensure customer satisfaction and pursues future business.
? Partnering with Store Management to resolve outstanding issues.
? Striving to meet personal goals (e.g., sales, quotes, credit accounts) set by Supervisor as well as the goals of the team.
? Creating action plan with Supervisor to develop selling skills.
? Delivering sales presentations to potential customers outside of store (e.g., work site visits, meetings) only at the discretion of the Supervisor.
? Creating customer quotes and processes fax, phone and counter orders quickly and accurately.
? Communicating order information to Pullers and Delivery Will Call Coordinators accurately so that the customer?s expectations are met and the best possible service is maintained.
? Ensuring orders are picked up and delivered by checking customer logbook.
? Training and informs Store Associates about the Pro Program and encourages total store involvement.
Experience/Knowledge Required: The kind of orange we?re looking for will possess:

? Ability to work a flexible schedule including evenings and weekends
? Excellent communication skills and customer service skills
? Knowledge of all policies, procedures and duties related to customer service .Excellent decision making ability and problem solving skills