BEYOND BILINGUAL is a highly specialized recruitment firm providing bilingual recruitment services, throughout the Greater Toronto Area. For over 20 years, our mandate has been matching sought-after employers with talented bilingual candidates. Let us help you find a fulfilling career in the following fields:
Administrative Roles | Customer Service Account Management | Technical Service Roles | Sales and Marketing Positions | Management Roles
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Global Pharmaceutical Company established in Canada for well over 60 years is currently looking to hire a Bilingual Customer Service Supervisor for their Canadian Head office. Being a leader in the market of Pharmaceutical products they market well over 150 products in more than 20 countries world wide!
Global Pharmaceutical Company
Highly competitive Salary range 70K+
8% Annual bonus entitlement
3 weeks vacation
Comprehensive Benefit package
8:30-4:30 or 9-5PM
You will be required to oversee and coordinate the daily activities of the Customer Service team.
Your strong skills set will enable you to provide strategic direction & represent Customer Service in various strategic meetings with both internal and external stakeholders.
Coordinate the work flow and tasks within the Customer Service group to provide customers with the highest level customer service.
Balance work tasks within the Customer Service group & ensure these are completed accurately
Meeting required time lines, manage the Deductions and Credits process
Implement customer service initiatives in a manner that is in accord with the strategic direction of the Canadian Sales organization.
Meet with internal and external stakeholders as necessary & resolves cross-departmental issues
Responsible for new product pricing, maintaining and updating pricing region file in system
Ensure customer service representative's performance is in line with pre-established guidelines
Perform performance appraisals, monitor processes and implement process improvements
Actively participate in discussions and decisions related to the strategic direction of Canadian Customer Service
This individual should be results driven, mindful of metrics but more importantly have strong team building abilities. Being people oriented, with a strong capacity to motivate and foster positive employee relationships, the ideal candidate is dedicated, adaptable and self motivated with excellent communication skills.
Keen understanding of the skills and abilities of a strong Customer Service team
Ability to work well under pressure with hard deadlines
- Knowledge of Logistics systems as necessary to support top levels of customer service
Strong communication, interpersonal, negotiation and dispute resolution skills
Above average organizational and planning skills
Strong supervisory, coaching and leadership skills
Attention to detail, strong analytical skills
Strong computer skills including: Word, Excel, Power Point, BPCS as related to Customer Service operations
To apply, please send your resume to: firstname.lastname@example.org and pleaseinclude the job position in the subject line.
If you feel you would make an excellent addition to our client's team, don't hesitate to contact us right away. Please send your resume. We remind you to make a follow-up call to our office at (416) 218-1112 to ensure your resume has been received. We look forward to hearing from you!