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Bilingual Customer Service Supervisor

BEYOND BILINGUAL

Mississauga, ON, CANADA | Oakville, ON, CANADA | Brampton, ON, CANADA | Etobicoke, ON, CANADA
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About Us

BEYOND BILIGUAL specializes in recruiting top-notch French/English bilingual talent throughout the Greater Toronto Area. We staff permanent and contract positions for many of Canada's most established, industry-leading and award-winning employers.

Discover a world of hidden job opportunities and benefit from our invaluable coaching and expertise. With over 20 years of experience; our team is committed to matching YOU to the organizational culture, compensation and location you desire! Let us help you find your dream-job with companies hiring NOW!

Positions: Account Management, Customer Service, Administration, Accounts Receivable, Inside Sales, Technical Support, Management and more.

Visit us at: www.beyondbilingual.net


Job Description

BEYOND BILINGUAL is a highly specialized recruitment firm providing bilingual recruitment services, throughout the Greater Toronto Area. For over 20 years, our mandate has been matching sought-after employers with talented bilingual candidates. Let us help you find a fulfilling career in the following fields:

Administrative Roles | Customer Service Account Management | Technical Service Roles | Sales and Marketing Positions | Management Roles

We are your source to get you in front of great employers who are now hiring in your area. Please visit us at www.beyondbilingual.net to get more information!


Global Pharmaceutical Company established in Canada for well over 60 years is currently looking to hire a Bilingual Customer Service Supervisor for their Canadian Head office. Being a leader in the market of Pharmaceutical products they market well over 150 products in more than 20 countries world wide!

 

PERKS

Outstanding organization

Global Pharmaceutical Company

Highly competitive Salary range 70K+

8% Annual bonus entitlement

3 weeks vacation

Comprehensive Benefit package

8:30-4:30 or 9-5PM

KEY RESPONSIBILITIES

You will be required to oversee and coordinate the daily activities of the Customer Service team.

Your strong skills set will enable you to provide strategic direction & represent Customer Service in various strategic meetings with both internal and external stakeholders. 

Coordinate the work flow and tasks within the Customer Service group to provide customers with the highest level customer service.

Balance work tasks within the Customer Service group & ensure these are completed accurately

Meeting required time lines, manage the Deductions and Credits process

Implement customer service initiatives in a manner that is in accord with the strategic direction of the Canadian Sales organization. 

Meet with internal and external stakeholders as necessary & resolves cross-departmental issues

Responsible for new product pricing, maintaining and updating pricing region file in system

Ensure customer service representative's performance is in line with pre-established guidelines

Perform performance appraisals, monitor processes and implement process improvements

Actively participate in discussions and decisions related to the strategic direction of Canadian Customer Service

 

QUALIFICATIONS

This individual should be results driven, mindful of metrics but more importantly have strong team building abilities. Being people oriented, with a strong capacity to motivate and foster positive employee relationships, the ideal candidate is dedicated, adaptable and self motivated with excellent communication skills. 

  • Keen understanding of the skills and abilities of a strong Customer Service team

  • Ability to work well under pressure with hard deadlines

  • Knowledge of Logistics systems as necessary to support top levels of customer service
  • Strong communication, interpersonal, negotiation and dispute resolution skills

  • Above average organizational and planning skills

  • Strong supervisory, coaching and leadership skills

  • Attention to detail, strong analytical skills

  • Strong computer skills including: Word, Excel, Power Point, BPCS as related to Customer Service operations

 

To apply, please send your resume to: info@beyondbilingual.net and pleaseinclude the job position in the subject line.

If you feel you would make an excellent addition to our client's team, don't hesitate to contact us right away. Please send your resume. We remind you to make a follow-up call to our office at (416) 218-1112 to ensure your resume has been received. We look forward to hearing from you!

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