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Toronto, ON, CANADA | Vancouver, BC, CANADA
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Job Description 

Manager, Security - SEC01534-14



Position Overview:


The Security Operations Center Manager (SOC Manager) role is a key role within the Managed Security Services operations team. Residing within the Chief Security Office (CSO) and reporting directly to the Director - Security Operations, the SOC Manager provides leadership and direction to SOC personnel within the area of their functional accountability.


The SOC team enables growth and sustainment of TELUS recurring revenues by supporting the Managed Security Services portfolio. Our team brings together professionals with a wide range of security, privacy, and Audit/Compliance skills to support Large Complex Deals and Outsourcing Engagements across Canada.


Our SOC personnel work closely with customers and other TELUS teams as in monitoring and managing security devices and alerts. Our team has deep experience with numerous security standards and technologies in both standard service models and custom solutions.


About the CSO


TELUS' Chief Security Office (CSO) is a premier destination for security professionals in Canada. Be part of one of Canada's fastest growing managed security service providers (MSSP) by joining a team of 200 security professionals who tackle today's toughest security challenges and provide TELUS teams and clients a wide range of services, including:

  • Customer care

  • Investigative and technical services

  • Network security

  • Physical security

  • Information security

  • Information protection; and

  • Risk analysis

The CSO builds a Customers First culture by protecting our infrastructure, team members, products, and services. Our passion for growth and courage to innovate ensure we are:

  • Hiring the best talent in Canada, onboarding the top security professionals in the field and increasing our support capacity to mitigate security risks

  • Focusing on our customer by continuously applying cutting edge security technology

  • Collaborating with cross-functional teams and organizations to build world-class network security

  • Protecting Canada's critical infrastructure from advanced persistent threats (APT)

  • Applying security disciplines in challenging new domains of the cloud, wireless networks, and massive converged edge networks

  • Consistently offering career development opportunities to team members with a passion for growth; and

  • Embracing the TELUS Work Styles program and a competitive compensation program as part of putting our team members first


  • Provide direction and prioritization to the team of technical experts
  • Provide feedback on a regular basis to the product development team
  • Work cooperatively to support and evolve the network, tools, systems, and processes used by the team
  • Support the continuous development of the team in terms of training, systems, processes and competencies

    • Contribute to account and CSO Likelihood to Recommend targets through excellence in delivery of security and privacy components of client services programs
  • Provide effective management of security services delivery costs
  • Understand delivery complexities and the underlying technical environments associated with the implementation and management of large client services programs
  • Maintain effective working relationships with SMEs within Security Operation, Product Management, Service Management, and Service Implementation teams
  • Support incident and change customer commitments through a 7X24X365 support model



Required Knowledge:

  • Experience with ISO 27001 compliance requirements would be beneficial
  • Knowledge of security standards such as PCI DSS, ITSG-33, NERC, NIST, etc
  • Extensive experience interfacing with clients and managing/building client relationships
  • Operational experience in the delivery of managed security or telecommunications services would be beneficial

Required Skills & Abilities:

  • Excellent interpersonal and customer service skills
  • Proven ability to lead cohesively in a team environment
  • Excellent written, oral, and presentation communications skills
  • Excellent troubleshooting and problem solving skills
  • Demonstrated ability to manage multiple projects and prioritize in a fast-paced environment
  • Takes initiative and demonstrates bias for action

Required Professional Designation/Certification:

  • Must be able to complete appropriate background checks and non-disclosure agreements
  • Must hold a degree in applicable business management or computer sciences fields of study
  • Must hold appropriate professional experience and accreditations in areas related to Security, Audit and Compliance domains, such as CISSP and CISM; other relevant certifications include: CISA, CRISC, GCIH, CIPP/C, ABCP, ISO 27001 (Lead Implementer/Auditor), ITIL, and PMP

Required Experience:

  • 5-7 years of experience within operational security environments
  • Experience working within TELUS or a similar large service provider organization would be beneficial

Who is TELUS?


We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TVT. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.


The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living the TELUS values and delivering on our Customers First commitments.


Do you share our passion?


At TELUS, you create future friendly® possibilities.


At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.


: Technology

Primary Location

: CA-ON-Toronto-Toronto

Other Locations

: CA-BC-Vancouver-Vancouver


: Full-time


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