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Bilingual Credit & Collections Analyst, Other Operations

SIEMENS CANADA

Oakville, ON, CANADA | Montreal, QC, CANADA
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Job Description 

Bilingual Credit & Collections Analyst, Other Operations-008819

Description

Bilingual Credit & Collections Analyst, Other Operations

 

The world is looking for answers that last. And they start here.

 

For the last 100 years, Siemens has been here in Canada, providing great employment opportunities to highly-motivated people. It's our tradition to promote excellent work, develop talent, and recognize success.

 

Siemens is proud to be one of the Top 50 Most Engaged Workplaces in Canada, and one of Canada's Greenest Employers.

 

Our 4,400 employees in Canada develop and manufacture products, design and install complex systems and projects, and tailor a wide range of solutions for individual requirements. We stand for technical achievement, innovation, quality, and reliability.

 

Responsibilities:

 

  • Contact customers to secure payment, follow up on overdue balances, resolve issues, and maintain detailed files on all past due accounts
  • Detailed online documentation of collections action taken and correspondence between customers (external and internal) regarding issues impacting payment
  • Research and analyze accounts payment habits, sales history, and previous collection steps prior to contacting debtors
  • If necessary, will also pull credit bureau report to provide further insight on debtors financial position and current risk profile
  • Based on above, determines the most effective means of collecting each account at that time
  • Responsible for order releasing of blocked orders includes review of customer existing credit profile and payment history
  • Recommend customers to legal or third party action if deemed necessary
  • Requires detailed analysis regarding debtors existing financial position and potential risk to company
  • Recommend and evaluate credit level increases when required determine by use of SAP order history and customers financial risk assessment
  • Follow up with all levels within business units to resolve customer issues relating to initially booking of orders, delivery of goods and services, and fulfilment of projects
  • Requires an in-depth knowledge of all cross functional business units and business processes
  • Point of contact for customer relating to payment allocation
  • Responsible for the follow up of payment on accounts, unresolved debit notes, and invoicing disputes
  • Includes detailed reconciliation of customer aged computer reports and issuing of necessary adjustments and corrections as well as keeping accurate accounting records for each transaction
  • Analyze and recommend reason for past due and apply related construction laws as required Escalate pressing collections issues to management in an efficient and effective manner

Qualifications

  • Must be bilingual in French and English
  • Knowledge of standard and specialized collection procedures
  • In depth knowledge of the construction industry required
  • Excellent command of written and verbal English language
  • Skill in compiling data and analyzing financial information for decision making purposes
  • Excellent written and verbal communicate skills
  • 5 years related collection experience for large global company
  • Customer focus and results oriented
  • Education University and/or College degree
  • Systems: SAP and Microsoft Excel
  • CPP designation or currently enrolled is an asset

 

Start challenging yourself today in an environment that embraces diversity and rewards innovation with competitive pay, great benefits, and a global network offering real opportunity for growth and advancement.

 

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

 

 

 

Job

 Finance & Business Administration

Primary Location

CA-ON-Oakville

Other Locations

CA-QC-Montreal

Organization

 Other Operations

Schedule

 Full-time

Unposting Date

 Ongoing

 
 


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