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Claim Representative

TRAVELERS INSURANCE COMPANY OF CANADA

Calgary, AB, CANADA
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We are one of the leading insurance companies in North America. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

The Dominion is one of the Canadian-licensed insurers that make up Travelers Canada.

Solid reputation, passionate people and endless opportunities.

That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.





 

Solid Reputation. Passionate People. Endless Opportunities.

We are one of the leading insurance companies in North America. Our superior financial strength and consistent record of strong operating returns mean security for our customers and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

 

Claim Representative - Calgary

 

Summary

Investigate, evaluate, reserve, negotiate and settle assigned claims in accordance with Best Practices. Provide quality claim handling and superior customer service on assigned claims,while engaging in indemnity and expense management. Promptly manage claims by completingessential functions including contacts, investigation, damages development, evaluation, reserving, litigation management, and disposition.

 

Primary Duties and Responsibilities

  • Provide exceptional customer service.
  • Timely coverage analysis and communication with clients on coverage matters.
  • Investigate each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Take necessary statements.
  • Identify resources for specific activities required to properly investigate claims such as outside claim adjusters and other experts. 
  • Verify the nature and extent of property damage by obtaining and reviewing appropriate records and documentation.
  • Keep an effective diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and quantum exposures and establish proper reserves.
  • Maintain claim files in accordance with established procedures.
  • Responsibility for prompt, cost effective, and proper disposition of all claims within delegated authority.
  • Update appropriate parties as needed by providing new fact as they become available.
  • Appropriately deal with information that is considered personal and confidential.
  • Compliance with Claim Department's Best Practices.
  • Share accountability with business partners to achieve and sustain quality results.

 

Education\Work Experience

  • University degree, college diploma or equivalent businessexperience. 
  • Minimum of one year claims handling experience.
  • Participation in Insurance Institute courses is an asset.
  • Strong computer skills, specifically with Microsoft Office.


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