At Sun Life Financial, we want people to shine. That's why our customer care centre is built around a dynamic team, a positive atmosphere and rewarding challenges. Every day you'll be helping our clients make a difference in their financial life. And we believe that happy customer care reps mean happier relationships with our clients. Looking to build a career where your talent is recognized? If this opportunity to help our clients and join our enthusiastic team sounds appealing, we want to know more about you!
Have a lot to offer? Well, so do we! Interested? Contact us. We're looking forward to meeting you.
Customer Service Coordinator-CUS03995
Inbound Customer Service Coordinator- Lethbridge, Alberta
Looking to stay rooted in the Lethbridge community? At Sun Life Service Center, we know our people make a difference to our customers and business. We offer the chance to transform your job into a meaningful career. We're expanding our group benefits business which has opened up many new opportunities for motivated and talented individuals to come grow with us at our Sun Life Lethbridge Service Centre.
As an Inbound Customer Service Coordinator you will:
Answer inbound calls from our policy holders inquiring about their Sun Life US benefits plans, disability claims, group insurance and life insurance products
Answer calls from brokers, benefit administrators and medical personnel regarding disability claims
Help resolve our customer concerns through analysis to determine the most effective resolution
Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations
Deliver exemplary customer service to maintain customer loyalty
Be measured against quality, efficiency and effectiveness measures to help you continuously improve
Document and update records through our databases
Work collaboratively as a team to learn, improve and grow
What Sets Us Apart?
Build your career in Lethbridge. Work amongst friends, neighbours and other members in your community
Sun Life is an active member in the community, participating in local fundraising activities, events, sponsorships, etc.
A comprehensive paid training program to set you up for success
Permanent full time position with benefits
Work week is Monday to Friday 40 hours per week
Knowledge gained about our business and products offers you the ability to move into a variety of career paths across the organization
Work with in collaborative, positive and interactive team environment that grooms you for success
What You Bring To The Table:
You understand our customers come first
Must be willing to work flexible shifts between 6am - 6pm
Open to receiving and incorporating constructive feedback and coaching to continuously improve
Demonstrate exceptional active listening, verbal and communication skills
Utilize automated telephone system to respond to inquiries
Handle stressful situations in a calm and professional manner
Because you want a career where your talents are recognized and you're challenged to do your best, every day.
Why join Sun Life Financial? The reasons are as diverse as the people who work here.
Ongoing professional development
Dynamic work enviroment
Competitive salary, benefits and incentives
Strong and supportive leadership
Flexible work arrangements
Employee fitness and wellness programs
You want to be engaged and passionate about what you do every day. You want to build a career with a company that does good work and accomplishes great things - a company that will give you every opportunity to be, and do, your best.
At Sun Life Financial, our people make the difference. We have a stake in your success and career satisfaction. Our goal is to attract and keep the best people in the industry.
If you want to join a leading, international financial services company, and you want to innovate, inspire and be inspired, look at what Sun Life Financial has to offer.