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Director Support Services

ARAMARK CANADA LTD.

Ottawa, ON, CANADA
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About Us

Aramark delivers experiences that enrich and nourish people's lives through innovative services in food, facilities management, and uniforms. We provide award-winning services to healthcare institutions, universities and school districts, stadiums and arenas, and businesses in 22 countries around the world.

As a leader in a large, growing market, Aramark proudly serves its blue chip client base through high quality service and innovation to meet their evolving needs. With safety, quality and service excellence as core values that define the company, Aramark is also committed to responsibly addressing issues that matter to our clients, customers, employees, shareholders and communities by focusing on employee advocacy, environmental stewardship, health and wellness, and community involvement.


Job Description

Healthcare Director

Location 
CA-ON-Ottawa
ID 
14918
Category 
General Management
Posted Date 
4/28/2014
Job Details:
Overview:

ARAMARK is a leader in professional services, providing award-winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. 

 

Responsibilities:

Reporting to the District Manager, Healthcare, and the on-site direct clients at Montfort hospital, the Director Support Services provides a wide range of high quality health care services.  You will be responsible for providing strategic leadership and tactical direction to the on-site Aramark leadership team in the areas of Food Services, Retail Services, Housekeeping, Call Centre and Plant Operations & Maintenance.

 

You will be responsible for: delivering "best in class" level of service, building strong and enduring partnerships with our client/s and the community, and creating a culture of customer service and accountability.

 

This individual will be responsible for:

 

  • Providing a clear vision and direction to onsite management team and staff in an effort to ensure the attainment of organizational and client objectives and goals with a focus on the hospital's Mission, Vision and Values.
  • Creating/implementing strategic business plans for the account to achieve and drive effective implementation processes through collaboration between all departments, and stakeholders.
  • Establishes and maintains open channels of communication between senior clients, management team and support departments to ensure "best in class" customer service and satisfaction.
  • Serves as an active participant and/or leader on relevant hospital committees and/or task forces as required

  • Participates in the recruitment, development, and retention of diverse talent within the account.
  • Serves as an integral part of the hospital organization creating strong partnerships amongst all key stakeholders
  • Ensures the account meets client service, financial, and quality objectives and enforces policies that guide and support the provision Hospitality/Environmental services and assures compliance with all Provincial and National regulations.
  • Monitors financial/non-financial results in all departments to achieve company and client objectives.
  • Develops and maintains favourable working conditions with Municipal and Provincial Government bodies.
  • Actively manages the account by analyzing customer satisfaction results, identifying areas of opportunity, and mitigating external threats.
  • Provide leadership in ensuring the account has implemented corporate and client OH&S programs and management of claim costs.

 

WHAT'S IN IT FOR YOU?

  • Great compensation package
  • Vacation in year one of employment - no, you don't need to earn it first
  • Benefits start almost immediately - not after probation like other companies
  • Pension plan that is virtually recession proof
  • Great training & development opportunities that will groom you for advancements either within Canada or Internationally
Qualifications:
  • University/College Degree/Diploma in Business Administration
  • Masters Degree in Business Administration an asset
  • A minimum 5 years relevantmanagement experience, preferably in an acute healthcare institution
  • A minimum of 4 years managing in a unionized environment
  • Proven ability in analyzing financial statements, operating reports, budget variance reports and other financial statements
  • Strong familiarity with mix of union and non union workforce
  • Ability to recruit, develop, and retain a strong and diverse team within a dynamic work environment
  • Ability to respond effectively to changing demands
  • Ability to build and establish internal and external relationship at all levels of the organization including senior levels of management
  • Excellent knowledge of regulatory issues such as WHMIS, OH&S, and infection control
  • Excellent computer literacy including Microsoft Excel, PowerPoint, and word.
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