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Bilingual Administrative Assistant

ALTIS / EXCEL

Etobicoke, ON, CANADA | North York, ON, CANADA | Scarborough, ON, CANADA | Toronto, ON, CANADA
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Membership Coordinator

Location:
  Downtown Toronto

Position Type:
  Permanent

Opportunity Number:
  2037357

altisHR is looking for a pro-active and self-directed Membership coordinator to join their client in the non-profit sector. As a coordinator, you will be responsible for servicing clients and renewing memberships. An ideal candidate will come from the non-profit/association sector, and will be comfortable conversing with C-Suite executives. Located in Toronto's Financial District, TTC accessible, comes with Benefits from day one!

Role and Responsibilities

â?¢ Process new membership applications and follow up to obtain additional information as required
â?¢ Process all renewal payments on a daily basis
â?¢ Coordinate dues billing, prepare regular renewal notices/e-mails, distribute them on a timely basis and follow up regarding collections
â?¢ Assist management with coordinating all aspects of member retention program
â?¢ Monitor, maintain accurate records and re-stock all membership materials
â?¢ Respond to e-mails from members and prospective members or forward to appropriate department when needed
â?¢ Send prospect packages to active non-members on regular basis
â?¢ Make courtesy welcome telephone calls to new members
â?¢ Ensure member requests (phone; e-mail) are completed accurately and on time
â?¢ Prepare lists and manage mailings, e-blasts, faxes for marketing campaigns
â?¢ Prepare lists for external users
â?¢ Manage update of database information based on returned mail and bounce back e-mail/fax (with Administrative support staff help)
â?¢ Update member and prospect records as needed
â?¢ Activate membership transfers and update database
â?¢ Contact members to obtain updates/changes to their records
â?¢ Forward any prospect leads to the Executive Vice-President

Qualifications and Experience

â?¢ MINIMUM 1 year of experience in a memberships/client service role
â?¢ MINIMUM 1 year of experience in a non-profit/association environment
â?¢ Strong customer service skills â?" verbal and written
â?¢ Accuracy and attention to detail
â?¢ Excellent planning and organizational skills with the ability to manage multiple tasks
â?¢ Ability to establish priorities and work under pressure to meet deadlines
â?¢ Self-motivated with the ability to consistently show initiative
â?¢ Bilingualism in French is consi

Salary varies based on experience and credentials. Excellent benefits available from date of hire, and a strict 9am-5pm (or 8:30am-4:30pm) schedule. Flex hours are available if necessary.

Apply Online                    20140529.20

We thank all interested applicants, however, only those under consideration will be contacted.

altisHR is a recognized leader in the delivery of recruitment and staffing services in Toronto, Mississauga, North York, Ottawa, Calgary and Vancouver. We place qualified job seekers in contract and permanent positions within the areas of Administrative Support, Accounting, Information Technology and Professional Services.

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