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Outlet Manager, ORU Night


Vancouver, BC, CANADA
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Outlet Manager - ORU Night

At Fairmont Hotels & Resorts, exceptional service and flavours are the hallmarks of every dining experience. As Outlet Manager, your leadership and passion for guest service will drive outstanding operating results - and ensure your Outlet is both a preferred dining destination and workplace.

Hotel Overview:  
At the ocean's edge- a modern oasis, the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views, luxurious accommodation, rave-worthy cuisine and warm hospitality.  Discover Fairmont Pacific Rim - and discover Vancouver as part of our rockstar team.    
Summary of Responsibilities:
Reporting to the Director, Outlets, responsibilities and essential job functions include but are not limited to the following:     
  • Position Oru as one of the top dining choices in the Vancouver
  • Ensure smooth daily operations
  • Ensure the delivery of excellent service by maintaining high staff morale and team spirit
  • Motivate, lead, coach and monitor the performance levels of all team members
  • Participate in the training and coaching of new and existing team members
  • Maintain adequate staffing levels throughout the year
  • Attend pre convention & departmental meetings as required
  • Adhere to the budgetary guidelines established for the outlet (labour, productivity, revenue and expenses)
  • Participate in the budgeting and forecasting process
  • Work in conjunction with the Chef and Food & Beverage Outlet Director on promotions, menus, and special events
  • Upholds the highest standard of internal and external customer service at all times
  • Assist with research and investigate wines and new products
  • Manage the beverage inventory
  • To contribute and focus on daily growth of the operation though awareness and understanding of JDP, Richey and CES
  • Recruit and schedule ensuring adequate staffing levels to satisfy guest needs
  • Create and implement a preventative cleaning and maintenance program
  • Work together with the culinary & stewarding team to ensure that all food service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service culture
  • Monitor and continue to develop Food & Beverage controls
  • Participate in service as necessary in accordance with restaurant needs
  • Control stocks for daily use in the restaurant to ensure service requirements are met
  • Create and innovate new ideas and promotion to generate revenue
  • Attend and participate in the daily Food and Beverage meetings and conduct daily shift briefings
  • Performs daily checks on staffing level, quality control, maintenance and cleanliness
  • Maintain high staff morale and team spirit within the department
  • Participate in relevant community events such as Feast of Fields etc.
  • Monitor web-site and keep it up to date
  • Work with Engineering and Housekeeping to ensure the restaurant and furniture are kept looking new
  • Follow up on guest complaints and share all guest comments with staff
  • Establish a concierge program so that every relevant concierge knows what we offer and that they always have up-dated menus
  • Actively promote other outlets in the hotel
  • Participate actively in the Vancouver restaurant community
  • Maximize seating possibilities with constant adjustments on Open Table
  • Actively participate in the Fairmont Pacific Rim's Sustainability Program and determine department specific action items
  • To be Health & Safety conscious and actively involved in maintaining a safe work environment
  • Performs any and all other tasks as assigned by management



  • Minimum of 2 years' management experience as a department head in Food & Beverage.
  • Product knowledge, including a thorough working knowledge of wines, liqueurs and other beverages.  Sommelier designation is an asset. 
  • Degree/Diploma in Hotel or F&B Management an asset.
  • Thorough working knowledge of financial reporting structures (budgets, labour, productivity, revenue & expenses).
  • Proven successful financial performance of restaurant under their operation.
  • Proven leadership skills, which include coaching and training abilities and strong motivational skills.
  • Problem solving & decision making skills; analytical and detail oriented.
  • Excellent interpersonal & communication skills; service oriented and a team player. 
  • Proven Human Resources skills and versatility, flexibility and stress management skills.
  • Computer skills (Word, Excel and MS Office software required, Delphi and Restaurant Manager an asset).
  • Previous experience in a luxury hotel restaurant is an asset.
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts-and the extraordinary opportunities that exist!
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!



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