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Pharmacy Assistant Case Worker-12 month contract


Oakville, ON, CANADA
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Empowering healthcare starts with you. It starts with the chain of events you initiate when you work with McKesson Canada -- a chain that extends across the country and results in millions of people getting more from their healthcare.

At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

Position Description

Job Summary

The pharmacy caseworker is responsible for assisting the pharmacists in properly dispensing medications to patients.

Specific Responsibilities 

  • Provide exemplary customer service that meets the standards of McKesson Canada
  • Billing prescriptions through pharmacy software ensuring all required documentation is adequate and appropriate including (but not limited to) accounts receivables, dosage and dosing intervals, third party billing restrictions, scheduled appointment dates, clinic locations, copayment management, coordination of benefits, assignment of benefits
  • Understanding, recognizing, resolving third party billing issues
  • Managing site calendars, appointment changes, dispensing and shipping schedules
  • Adherence to all relevant guidelines including the established Standard Operating Procedures and all applicable regulatory requirements
  • Accurately dispensing medications to ensure arrival to the appropriate destination on time
  • Inventory management and reconciliation
  • Patient follow-up calls for outstanding accounts (ensuring that all medical questions are referred to a pharmacist)
  • Monitoring of site temperatures when available and reporting any variances directly to the operations manager
  • Effectively communicate with both external and internal contacts
  • Developing and maintaining professional relationships with health care professionals, reimbursement coordinators, infusion coordinators, provincial ministries of health and private payers
  • Accurate data entry into various systems
  • Thoroughly and accurately complete paperwork regarding the processing of materials
  • Other duties as assigned by the supervisor/manager

General Responsibilities 

Perform all technical duties involved in successful dispensing of medications


  • College Pharmacy Technician Diploma an asset
  • OCP Technician Registration an asset
  • At least 3 years in the pharmaceutical industry in a retail pharmacy setting
  • Experience within the setting of retail pharmacy practice in the province of Ontario
  • Experience with understanding of biologics and specialty medications and third party billing issues an asset
  • This position requires a significant degree of self-starting and independence
Benefits & Company Statement

McKesson believes superior performance - individual and team - that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it's flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can't do it without you. Every single McKesson employee contributes to our mission-whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company-and of healthcare. At McKesson, you'll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.

McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

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