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Director of Operations


Edmonton, AB, CANADA
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Please submit your resume directly to Angela McHardy at or call Angela directly at 780-732-3893.

Be part of a busy, dynamic organization with locations across Canada!

The Opportunity

Executrade is excited to partner with a well established health care organization here in Edmonton and search for its' next Director of Operations. We seek someone who ideally has a background in healthcare, proven leadership ability, with an ease to establish new relationships and foster existing ones with clients. We are looking for someone who is adaptable (and enjoys) a changing environment, because no day is the same!

Key Account Responsibilities and Functions

  • Oversee the general operations of the Edmonton business - encompassing roughly 500 employees, with half a dozen supervisors directly reporting into this individual
  • Will participate in the identification and development of the program goals, policies and procedures consistent with current professional and legal standards of practice
  • Will maintain and encourage effective communications strategies to ensure quality client care according to service excellence guidelines, as well as encourage communication between internal teams and employees
  • Oversee the financial goals and budgets of the business out of Edmonton - taking responsibility over the financial and operational performance
  • Supervising, mentoring and coaching direct reports, along with assisting with other employees as required
  • Recruitment of both clinical, supervisory and administrative staff along with internal Recruiter
  • Identifying, implementing and sustaining program practices and procedures under the direction of the Director of Quality & Risk
  • Planning and coordinating professional activities and service delivery activities to achieve department goals and priorities to meet performance standards
  • Participating in RFP and accreditation activities
  • Ensuring effective management of client and customer issues and concerns and leads in the resolution of complex customer issues and concerns
  • Planning, evaluating and improving all risk management strategies
  • Ensuring compliance and ongoing evaluation of Records Information Management through routine client chart audits, both off and on site
  • Monitoring company performance indicators and initiates and executing on action plans to improve performance
  • Other related human resources duties may include (after hire is completed) new employee orientation, training & education, retention related programs and evaluations, reviews, performance management, etc
  • Other related management duties as required

Required Skills and Qualifications

  • Completion of a post secondary degree - ideally in business, management or one with a health care focus (ie nursing)
  • Minimum 5-10 years experience supervising/leading a large group of employees
  • Valid Alberta drivers license, reliable vehicle
  • Self-motivated, creative individual with a commitment to the well-being of all clients and employees
  • Excellent planning, priority-setting, problem solving, and negotiating skills
  • Past experience overseeing and being accountable to the financial and operational goals for an organization
  • Demonstrated time management, critical thinking and conflict resolution skills
  • Ability to work independently and as an effective member of a team
  • Excellent interpersonal and communication skills
  • Past experience in community health care will give you the competitive edge!

Compensation and Benefits

  • Our client is offering a competitive base salary and bonus for the chosen individual. With an office located in downtown Edmonton, we require someone as soon as possible!

Please quote Job Reference # 58379

Please submit your resume directly to Angela McHardy at or call Angela directly at 780-732-3893.

Individuals interested in this employment opportunity must obtain the necessary approvals from the Government of Canada - Citizenship and Immigration department, prior to applying for this position. In accordance with the Canadian Immigration laws, priority will be given to Canadian citizens and permanent residents of Canada for employment opportunities. Detailed information can be obtained from

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