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Call Centre Specailist

RANDSTAD

Vancouver, BC, CANADA
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Call Centre Specailist (#315699)

Our client, a leader in the Alarm Services industry, is looking for Alarm Monitoring Station Representatives to join its Burnaby monitoring centre in a brand new facility. Our client is filling their new hire class for April 21st - interviews will be starting immediately.

POSITION SUMMARY

The incumbent attends to the signals coming from the client's security systems.

ESSENTIAL RESPONSIBILITIES

. Attend to alarm signals transmitted to the monitoring station by applying established procedures.
. Dispatch alarm signals to establish emergency services.
. Document the alarm signals treatment into client's file.
. Dispatch calls to the patrol and follow-up.
. Follow-up on processed signals based on each situation.
. Receive and direct client's calls to the appropriate department
. Periodically verify monitoring station equipments for malfunction.
. Other affiliated duties related to the job or upon immediate superior's request.



Advantages
*Temporary to permanent opportunity
*Burnaby, close to transit
*$12.80/hr with increases as training levels are passed
*Supportive management team and excellent, tiered training!
*Casual dress code
*Additional shift premium, depending on start time, additional premiums based on skill set.
*Flexible schedule - must be able to work day, evening and overnight shifts - you will not know what shift will be assigned to you until the end of training.
*2 weeks vacation
*5 sick/personal days
*Inbound call centre
*Limited parking (rotating schedule based on performance)
*Quarterly Bonuses (based on individual and team metrics)
*Premium plan for benefits - flexible options

Qualifications
. Experience in customer service (in a call center, an asset)
. Experience in the alarm industry (in a call center, an asset)
. High School Diploma
. Computer knowledge
. Stress management, ability to word under pressure
. Teamwork
. Autonomy
. Interest in growth
. Full availability is required - you will be assigned your permanent shift once you are hired
. Ability to work with different personalities
. Accountable - able to take responsibility and make quick decisions
. Flexibility for working hours: day, evening, night

**Criminal Checks & Security licensing will be required for this role. Fingerprinting and photos at your own cost, during first week of training (roughly $30) and Security licensing paid for by company, renewed yearly**

If you have call centre experience and are looking for a long term opportunity, please apply directly to this posting. This job could be for you!! Suitable candidates will be contacted by Randstad. We wish you the best of luck!

If you have any questions, please contact Aislinn or Nada at 604.408.2772.



Phone Number:
604.408.2772
Fax Number:
604.408.2792





Click here to apply

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