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Customer Service Representative, Vancouver


Vancouver, BC, CANADA
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About Us

Whatever your expertise or degree of knowledge, with us, you can contribute to helping thousands of clients achieve their financial objectives and turn their dreams into reality! Working together, succeeding together means joining a company that believes in the future and continuously adds value for its clients and community. Interested in pursuing a career with the National Bank? We're hiring.

Job Description

Customer Service Representative, Vancouver

Primary Location

: BC-Vancouver-Vancouver

Employee Status

: Regular


: Part-time Hours Number: 15


This position reports to the Manager Customer Service.

Main challenges
  • Offer customers personalized service and identify their needs
  • Perform basic operational activities
  • Complete planned training activities in order to obtain the desired level of knowledge for this function
  • Learn and respect established policies, standards and procedures
  • Inform customers on a specific range of Bank products and services related to your function, and make suggestions
  • Answer telephone calls and respond to customers' requests based on your knowledge


  • High school diploma and two years' relevant experience or College diploma
  • Sales and customer service experience
  • Knowledge of banking products and services, an asset
  • English (spoken and written)
  • French (spoken and written), an asset

Diversity is an integral part of the Bank's values and commitments.
Particular condition (external): Availability required from Monday to Friday. ***Please note that the position will be posted for an initial 2-week period, but will remain online until it is filled. After this time, candidates may be selected to fill future positions. ***

Number of Openings

: 2

Job field

: Customer service representative

Job Posting

: Sep 15, 2014

Unposting Date

: Ongoing

Job Number

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