Job Information

    • September-19-14
    • Full Time
    • Experienced
    • Financial Services and Banking
    • Insurance

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Bilingual Customer Service Representative


Montreal, QC, CANADA
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Shine your brightest by helping our clients!

At Sun Life Financial, we want people to shine. That's why our customer care centre is built around a dynamic team, a positive atmosphere and rewarding challenges. Every day you'll be helping our clients make a difference in their financial life. And we believe that happy customer care reps mean happier relationships with our clients. Looking to build a career where your talent is recognized? If this opportunity to help our clients and join our enthusiastic team sounds appealing, we want to know more about you!

Have a lot to offer? Well, so do we! Interested? Contact us. We're looking forward to meeting you.

The Opportunity



Are you looking for a challenging and rewarding career? Are you looking for an employer who will take an active role in developing you for your career journey? At Sun Life, we know our people make a difference to our customers and business. In turn, we offer a dynamic and supportive workplace to help them achieve a long career.
What Sets Us Apart?
  • A comprehensive paid training program to set you up for success
  • Competitive compensation plan starting at $34,300 annual salary with quarterly bonus and salary increase programs based on performance
  • Permanent full time position with benefits
  • Work week is Monday to Friday between 37.5 - 40 hours per week
  • Knowledge gained about our business and products offers you the ability to move into a variety of career paths across the organization
  • Other career opportunities are available after a minimum of 18 months based on performance
  • A collaborative and interactive team environment that grooms you for success
As a Customer Service Representative you will:
  • Assist customers with telephone inquiries about our products, services, policies and claims (inbound calls)
  • Help our customers resolve issues and questions
  • Build relationships to maintain customer loyalty
  • Deliver exemplary service through friendly and professional conversation
  • Be measured against quality, efficiency and effectiveness measures to help you continuously improve
  • Track information on our databases
  • Hand off leads to Financial Advisors and/or other internal stakeholders
  • Work collaboratively as a team to learn, improve and grow
What You Bring To The Table:
  • Must be willing to work flexible shifts between 8am - 8pm from Monday to Friday
  • Open to receiving and incorporating constructive feedback and coaching to continuously improve
  • Demonstrate exceptional active listening, verbal and communication skills
  • Handle stressful situations in a calm and professional manner
  • Selected candidates will be required to pass an English, French and basic math test to evaluate their skills
Start Date
November 2014
Sun Life Financial promotes equal opportunity employment.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Workopolis Job Category: Call Centre, Customer Services, Insurance

Unposting Date

: Ongoing


:  Call Centre

Why join us?


Working at Sun Life Financial

Because you want a career where your talents are recognized and you're challenged to do your best, every day.

Why join Sun Life Financial? The reasons are as diverse as the people who work here.

  • Unlimited opportunity
  • Ongoing professional development
  • Dynamic work enviroment
  • Competitive salary, benefits and incentives
  • Global opportunities
  • Strong and supportive leadership
  • Flexible work arrangements
  • Employee fitness and wellness programs

You want to be engaged and passionate about what you do every day. You want to build a career with a company that does good work and accomplishes great things - a company that will give you every opportunity to be, and do, your best.

At Sun Life Financial, our people make the difference. We have a stake in your success and career satisfaction. Our goal is to attract and keep the best people in the industry.

If you want to join a leading, international financial services company, and you want to innovate, inspire and be inspired, look at what Sun Life Financial has to offer.

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