Are you looking for a challenging and rewarding career? Are you looking for an employer who will take an active role in developing you for your career journey? At Sun Life, we know our people make a difference to our customers and business. In turn, we offer a dynamic and supportive workplace to help them achieve a long career.
What Sets Us Apart?
- A comprehensive paid training program to set you up for success
- Competitive compensation plan starting at $34,300 annual salary with quarterly bonus and salary increase programs based on performance
- Permanent full time position with benefits
- Work week is Monday to Friday between 37.5 - 40 hours per week
- Knowledge gained about our business and products offers you the ability to move into a variety of career paths across the organization
- Other career opportunities are available after a minimum of 18 months based on performance
- A collaborative and interactive team environment that grooms you for success
As a Customer Service Representative you will:
- Assist customers with telephone inquiries about our products, services, policies and claims (inbound calls)
- Help our customers resolve issues and questions
- Build relationships to maintain customer loyalty
- Deliver exemplary service through friendly and professional conversation
- Be measured against quality, efficiency and effectiveness measures to help you continuously improve
- Track information on our databases
- Hand off leads to Financial Advisors and/or other internal stakeholders
- Work collaboratively as a team to learn, improve and grow
What You Bring To The Table:
- Must be willing to work flexible shifts between 8am - 8pm from Monday to Friday
- Open to receiving and incorporating constructive feedback and coaching to continuously improve
- Demonstrate exceptional active listening, verbal and communication skills
- Handle stressful situations in a calm and professional manner
- Selected candidates will be required to pass an English, French and basic math test to evaluate their skills
Sun Life Financial promotes equal opportunity employment.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.