Job Information

    • June-13-14
    • Full Time
    • Experienced
    • Management
    • 7 Years
    • Masters
    • Healthcare and Medical Services

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Clinical Operations Manager - Woodstone Residence


Vancouver, BC, CANADA | Burnaby, BC, CANADA | Surrey, BC, CANADA | Richmond, BC, CANADA
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The Provincial Health Services Authority (PHSA) plans, manages and evaluates selected specialty and province-wide health care services across British Columbia, working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. PHSA embodies values that reflect a commitment to excellence.

These include:
  • Patients first
  • Best value
  • Results matter
  • Improvements through knowledge
  • Open to possibilities.

With more than 10,000 employees and an annual budget of over $1 billion, the PHSA is home to many talented and dedicated health care professionals and administrative staff who are focused on providing solutions that lead to better health throughout the province.

Each of our agencies offers a unique culture, a strong leadership presence, in-depth mentorship and preceptorship programs, as well as an inspiring environment that will motivate you to excel in your career expertise every day.

Provincial Health Services Authority (PHSA) has a province-wide mandate to provide health services to the province of British Columbia through our globally recognized healthcare Agencies, Services, Programs and Divisions. As BC's specialty Health Authority, we have established a reputation for innovation and compassion based on the unwavering belief that patients come first. It is a belief you will find reflected in every facet of PHSA. From ground-breaking research to promoting province-wide initiatives, we seek system-wide improvements that continually improve the way health services are provided, with an emphasis on prevention, promotion and protection. PHSA is a respected leader driven by some of the most progressive and accomplished healthcare specialists in the world. We offer unique careers where you can focus on your specific career path and collaborate with multi-disciplinary and highly skilled teams to enhance your specialization, expertise and personal growth. As part of a vast network of leaders and innovators, you will have access to lifelong learning and a supportive environment that respects you and the goals you want to accomplish. Our commitment to excellence in teaching and training serves to ensure the success of your professional development.

As part of the provincial mental health services continuum, BC Mental Health & Substance Use Services provides a diverse range of specialized, "one-of-a-kind" tertiary level mental health services to residents across all geographic areas in BC. These include Adult/Geriatric and Neuropsychiatry Services located at Riverview Hospital, Adult Forensic Psychiatric Services located at the Forensic Psychiatric Hospital plus six regional clinics, and Child and Youth Mental Health Services located at BC Children’s Hospital. In addition to direct services, BC Mental Health & Substance Use Services acts as a support and resource to service providers across the province, and contributes to research and education.  

BC Mental Health & Substance Use Services is an agency of the Provincial Health Services Authority (PHSA), which plans, manages and evaluates selected specialty and province-wide health care services across BC. The Provincial Health Services Authority (PHSA) embodies values that reflect a commitment to excellence. These include: Patients first • Best value • Results matter • Excellence through knowledge • Open to possibilities.


Critical Operations Manager – Woodstone Residence

Reference # 29670

Regular Full-Time

Vancouver BC   

Woodstone Residence is unique in British Columbia and across Canada as a residential treatment centre for young people suffering from anorexia nervosa, bulimia nervosa or eating disorder not otherwise specified. Woodstone’s therapeutic program is based on the strongest available evidence of effective treatment for eating disorders, and is the result of a meticulous development process involving consultation and collaboration with both local and international experts in eating disorders treatment and intervention, as well as mental health and youth care more generally. Woodstone is staffed by professionals with the skills and experience required to deliver compassionate, person-centred services that foster trusting relationships, develop and enhance resiliency, and support developmentally appropriate levels of independence. The residence has the capacity to treat medically stable individuals who require an intensive, highly-structured yet home-like therapeutic environment.  

Reporting to the Program Director, the Critical Operations Manager is responsible for the effective and efficient delivery of care for residents and families within the Woodstone Residential Treatment Program for Eating Disorders.  The Critical Operations Manager manages and directs staff, oversees the program budget and is responsible for short and longer range budget and operational planning in collaboration with the Provincial Executive Director. The Critical Operations Manager plays a key provincial leadership role as a member of the Provincial Eating Disorders Network and is accountable for managing specific cost centres and personnel related to the Program.  He/she is also responsible for performance management and development of the program staff. The Critical Operations Manager works collaboratively with the Program Medical Director and other leaders, to ensure smooth day-to-day operations with a focus on the delivery of evidence based clinical care using a resident and family centred philosophy; he/she facilitates research, education, and quality management associated with the program. The Critical Operations Manager develops and maintains effective working relationships with stakeholder partners in regional health authorities, ministries, and community services.  

  Example of Duties/Accountabilities

  • Oversees the day-to-day operations of the program by establishing priorities, assessing and monitoring staffing requirements and supplies. Coordinates work assignments, completes schedules for the team to meet operational requirements and standards, and fosters partnerships and establishes systems that ensure seamless resident flow.  Follows up on incidents concerning staff and residents and ensures critical incident stress debriefing sessions are held as required. 
  • In collaboration with BCMHSUS leadership, determines priorities and strategic/operational directions for the Children and Women’s Mental Health and Substance Use Programs. Represents the program at the Provincial Eating Disorders Network and participates as a member of various committees as assigned, and participates in or is assigned/leads internal committees and work groups.
  • Manages and monitors operational/capital budgets and available resources to support the model of care and ensure the safe and appropriate delivery of services within the program.
  • Works in close collaboration on a day to day basis with the Medical Director, Physicians, and various clinical departments to ensure the provision of efficient and effective service delivery. Works with stakeholder partner organizations, agencies, and associations to ensure the safe and efficient   transition of residents, including the establishment of appropriate care plans; utilizes the level of care provided by BCMHSUS to support residents and family treatment and recovery.
  • Monitors quality outcomes, and assists in the development of quality indicators, evidence based outcome indicators, and accreditation and audit activities in conjunction with the Medical Director, Program Director and Provincial Executive Director.
  • Provides leadership and guidance to assigned staff using effective management techniques (e.g., coaching, mentoring, skill and leadership development, performance management) to support the achievement of required outcomes and ensure adherence to accreditation, regulatory, and safety standards.  Interprets and administers collective agreements and responds to enquiries from both unionized and management staff. Handles grievances and investigates work and staff issues and initiates disciplinary action up to and including terminations.


A level of education, training, and experience equivalent to a Master’s degree in Social Work, Clinical Counselling, Nursing or a related healthcare related degree, plus a minimum of seven (7)  years related clinical experience, including two (2) years working in a managerial/leadership capacity.  

Strong skills in operations management.  Demonstrated ability to lead teams and to promote teamwork.  Ability to prioritize and manage multiple tasks and projects.  Demonstrated understanding and experience of quality assurance process, operational planning and program development.  Demonstrated ability, both written and oral, to communicate effectively with residents, families and staff.  Demonstrated problem resolution and critical thinking skills.  Demonstrated ability to relate easily to a variety of people from diverse backgrounds.  Demonstrated ability to be self-directed and highly motivated.  Demonstrated ability to collaborate effectively within an interdisciplinary care team.  Demonstrated ability to develop and foster a culture of education and research aimed at improving care delivery and resident outcomes.  Demonstrated ability to effectively and efficiently manage human and fiscal resources.  Demonstrated basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system.  Ability to perform the duties of the job.  

We invite you to apply by clicking on the link below, then on the "Apply Online Now" button where you can register for the first time or enter your Username and Password in order to re-access your profile on our system.

Accepting applications until the position is filled. 

For more information, please contact Linda Hand, Lead, Clinical Services - Talent Acquisition at (604) 875-7216 or email:  

For more information on all that the PHSA has to offer, please visit: 

For more information about the Agency that you are interested in, please visit the website at 

PHSA is committed to employment equity and hires on the basis of merit. We encourage applications from all qualified individuals, including Aboriginal peoples, persons with disabilities and members of visible minorities

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