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Retail Assistant Store Manager


Brampton, ON, CANADA
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Become part of Canada’s most dynamic communications and media company. At Rogers, we make sure our customers stay inspired, informed and in touch with advanced networks, powerhouse media brands, and technologically advanced communications services. We’re passionate about delivering the latest innovations that make a difference in the lives of Canadians.

Req ID: 23448-en_US

Rogers Retail is seeking a Full-time, Assistant Store Manager who is enthusiastic about delivering a differentiated Sales & Service experience within the retail industry at our Airport location. This is a key role in store operations and the successful candidate is likely to be developed into a Store Manager if able to drive results and perform at the exceptional level required. We are looking for a leader who, first and foremost, can inspire others and who consistently leads by example. Are you passionate about customer service, sales and technology? Do you have a proven track record of helping to build and develop top performing sales teams? Do you thrive in a fast-paced, highly competitive retail environment? If so, these are the skills we think you will need to be successful in this role:


  • Facilitate the recruitment, development and retention of a high-performing sales, service and technical team
  • Create a positive team environment that builds morale and personal esteem
  • Be part of a culture that fosters continuous improvement by being proactive and energetic in the work place
  • Set expectations and hold people accountable; promote teamwork through open and honest conversations
  • Mentor, counsel, coach and support the team through regular, one-on-one coaching sessions or team meetings toward consistent achievement or over achievement of individual and store sales and other targets
  • Achieve top sales results as an individual contributor
  • inspire your team members to try and outperform you!
  • Determine customer needs and recommend the best solution
  • Build customer relationships by providing prompt and exceptional sales and after-sales service
  • Responsible for resolving all customers issues, including the ability to retain customers with a sense of urgency and sound judgment while remaining confident and supportive
  • Maximize store profitability through efficient management of inventory (including shipping and receiving), cash flow and reporting
  • Assist in the implementation of corporate merchandising directives and standards
  • Demonstrate a constant and up-to-date expertise of Rogers products, services, promotions and policies and also external communications trends
  • Ensure all of the team remain up to date on every product line on an on-going basis
  • Assist Store Manager with strategic shift scheduling
  • Manage the sales floor and ensure customers are greeted and guided to the appropriate section of the store
  • Act as a Rogers ambassador by professionally representing the organization in accordance with the value standards


  • Self-confident, enthusiastic and friendly
  • Minimum 1-2 years in Rogers retail management experience, call centre/customer service management experience an asset
  • Sales Central, ICM,Vision 21 and/or SGI training are an asset
  • Proven ability to achieve and exceed sales and service targets
  • Demonstrated leadership and coaching ability
  • Ability to build, develop and motivate a strong team
  • Strong listening, negotiation, and communication skills, professional manner, and ability to deal with customers effectively in a fast paced working environment
  • Proven ability to resolve any customer issues in a timely manner
  • Some knowledge of retention policy and/or technical troubleshooting an asset
  • Post secondary degree an asset

Schedule: Full Time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 9980 Airport Road, Unit 11 (5459), Brampton, Ontario 
Travel Requirements: Up to 10%
Posting Category/Function: Retail (Store Management / Corporate) & Store Management


What does it mean to join Canada’s most dynamic communications and media company? It means working with the best and brightest to deliver innovation that makes a difference in the lives of Canadians. It’s enjoying great work and even greater rewards. Working together, we make sure our customers stay inspired, informed, and in touch with advanced networks, powerhouse media brands, and technologically-advanced communications services. It’s a thrill. It’s rewarding. It’s Rogers. 

Apply now for a career like never before.

Posting Notes:  Retail || Canada (CA) || Ontario || Brampton || Retail; SF:WKMgt ||

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