Job Information

    • July-23-14
    • Part Time
    • Experienced
    • Retail In-Store

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Flooring Sales Associate


Kelowna, BC, CANADA
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Working here is about more than helping customers choose the right product. It's about making a difference in their lives. We call it "unleashing your inner orange" and it's the ability to tap into our inner potential to help customers create a space worth calling home. It takes true passion for helping people to work at the Home Depot. It goes beyond selling a flower or selecting the right nail. It's about making a difference in our customers' lives and in their homes. If you love helping others and thrive in a diverse, collaborative, team environment, then you too can unleash your inner orange and build a rewarding career at The Home Depot Canada.

Position Specifics

Retail Store Opportunities
Flooring Sales Associate
D23 - Flooring
British Columbia
It can be a smile, remembering a name, or maybe even just a wave at the end of the day. Perhaps it's an unwavering desire to know about every product and service found within our walls and on our shelves. But whatever it is for you, we want to empower you to feel confident in unleashing it. Because at the Home Depot, the world's largest home improvement retailer, we know that the difference in our associates is what makes the difference for our customers. Discover how you can help others achieve their home improvement dreams. Apply to work at The Home Depot today.

Position Purpose:

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to find, inquire, respect, solve and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Position Responsibilities:

We're looking for the type of associates who can tap into their inner orange by:

  • Actively seek out and offers a friendly greeting to customers in his/her designated department and throughout the store.
  • Asking open ended questions about customers' projects in order to determine their needs and level of expertise. Be enthusiastic with the customer. When necessary, handle several customers at once
  • Thanking customers for shopping at The Home Depot
  • Answering questions about merchandise according to the customers' level of expertise
  • Escorting customers to appropriate merchandise, regardless of department
  • Describing features and benefits of merchandise
  • Explaining the steps needed to complete projects and the products needed
  • Acquiring beginner product knowledge in adjacent departments
  • Has knowledge of related HD businesses (i.e. HDCD, Pro Services, etc) and how to best recommend them
  • Turning over customer to Sales Specialist when needed
  • Communicating to the Fulfillment and IAs about out of stocks
  • Resolving customer complaints or involves the appropriate manager to ensure customer satisfaction
  • Executing daily stock maintenance: all products are signed, displayed, lit and clean
  • Doing light shelf facing maintenance outside of store power hours
  • Assisting with minor resets and cross merchandising as necessary (including wing stacks, chip clips, displays and ads)
  • Ensuring that aisle end caps and counter promotions are clean, presentable.

Experience/Knowledge Required:

The kind of orange we're looking for will possess:

  • Be able to work a flexible schedule including evenings and weekends
  • Knowledge of and adherence to Home Depot policies and procedures
  • Exceptional customer service skills
Thank you for applying to The Home Depot Canada. If helping people comes to you as naturally as smiling, then our customer-facing career opportunities may be a perfect fit you. Please note applications will only be accepted online and only those candidates under consideration will be contacted. The Home Depot Canada is committed to diversity and is an Equal Opportunity Employer.



With stores in all 10 provinces, The Home Depot Canada offers a total value benefits package to all our part-time and full-time permanent associates plus their eligible dependents and spouses. We've got you covered with everything from health and financial benefits to paid time off and tuition reimbursement!


At The Home Depot Canada, we support and promote diversity as part of our core values. Our diversity and inclusion strategy represents our ongoing commitment to our associates and communities to provide an environment that is, and feels, inclusive for all.


Successful projects start with serious know-how, and a warm smile. If you love learning and the satisfaction of helping others, you can build a rewarding career at The Home Depot. As the leading home improvement retailer in Canada, our business thrives on the enthusiasm, skills and know-how of each of our associates. For you, that means you'll receive the training you need to learn, grow and succeed.

Apply today and discover how you can unleash your inner orange!

Click here to learn more

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