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Account Manager - Business Development - TOR001JQ

ERNST & YOUNG

Toronto, ON, CANADA
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Job Description 

Account Manager - Business Development - TOR001JQ
CA-ON-Toronto

EY's people in more than 140 countries are committed to operating with integrity, quality and professionalism in the provision of audit, tax and transaction advisory services. We strive to help all of our people achieve their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Recognized as one of Canada's top employers, EY continually strives to be a great place to work.
 
We are seeking a highly motivated, confident individual to join our Business Development Operations team as an Account Manager. This individual will work closely with our Business Development Executives (BDEs), Client-Serving partners and multidisciplinary account teams to drive revenue growth and strengthen relationships on multiple accounts that are of strategic importance to EY.
 
This role is focused on high-impact, high-value activities in all aspects of account management, including:
 
- Account strategy, planning and management
- Relationship management
- Enabling exceptional client service
- Pipeline management
- Account team effectiveness
 
Responsibilities for the successful candidate will include:
 
Account strategy, planning and management
 
· Drive the key activities of the globally standard EY Account Management Framework
· Support account planning sessions, including account strategy, financial objectives and identified relationships; support the global revenue planning process
· For each account in the portfolio, develop and manage an account plan, ensure clarity of accountabilities on the team to execute the account strategy and deliver on the objectives, monitor and report on the account results
· Understand account/engagement economics
 
Relationship management
 
· Work with the account team to develop and track the client relationship strategy and map, identify key stakeholders/decision makers, develop a plan and touch point campaigns to strengthen relationships; drive relationship actions at multiple levels
· Build deep knowledge of the clients in the portfolio, their strategies and business issues, and the industry/sector in which they operate. Leverage the global EY network to connect clients to the right people
· Develop a strong understanding of EY services and solutions to determine which programs, initiatives and thought leadership would be relevant to the client
 
Enabling exceptional client service
 
· Enable Exceptional client service by helping the account team to be more insightful, responsive and connected to the clients
· Own the Assessment of Service Quality (ASQ) process for the accounts, draft and lead annual ASQ plan, facilitate prep and debrief calls and ownership of action plans
 
Account team effectiveness
 
· Leverage EY knowledge tools to keep account team abreast of topical information
· Manage the account on-boarding process for all new partners and senior managers
· Facilitate or co-facilitate the account management meetings
· Serve as the knowledge steward of the accounts and disseminate client information
· Drive adherence to, consistency and excellence in the use of standard EY account management tools and methodologies
 
Pipeline management
 
· Proactively support the account teams by identifying opportunities, managing the pipeline, maintaining data accuracy and integrity, holding the team accountable to push opportunities through the sales cycle, facilitating or co-facilitating periodic pipeline review meetings
· Manage the pursuit process for small to mid-range opportunities
  
To qualify, candidates must have:
  • Bachelor's degree or equivalent experience
  • Minimum 5-8 years relevant experience
  • Demonstrated success in large matrix organizations
  • Experience with complex account or product management
  • Ability to understand complex service offerings and client issues
  • Strong analytical skills, business acumen and knowledge
  • Exceptional relationship building/relationship management skills; ability to build trust and confidence with account teams
  • Very strong written and verbal communication as well as facilitation skills
  • Creative, detail-oriented with demonstrated project management skills
  • Ability to interact effectively with all levels of the organization
  • Strong time management and organizational skills; ability to meet tight deadlines and coordinate multiple projects at one time
  • Highly-developed computer skills, including Microsoft suite and Internet-based research

 
 


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