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Customer Service Consultant

ROGERS COMMUNICATIONS INC.

Montreal, QC, CANADA
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Become part of Canada’s most dynamic communications and media company. At Rogers, we make sure our customers stay inspired, informed and in touch with advanced networks, powerhouse media brands, and technologically advanced communications services. We’re passionate about delivering the latest innovations that make a difference in the lives of Canadians.

Req ID: 24685-en_US


Customer Service

In this role, you will be a Fido product and service expert that will analyze customer needs, offer customized solutions, and most importantly provide world class service that will enhance each customer’s wireless experience.  Are you are analytical, detail oriented, and enjoy solving problems?  Do you have a passion for delivering exceptional customer service?  Are you committed to ensuring first call resolution? If so, you should consider a career with us today (start date: October 3rd, 2014 - Part-Time)!

Responsibilities:

Commit to offering an outstanding customer service experience by connecting and building rapport with a wide variety of customers;
Actively listen to customers, ask the right questions, and offer solutions (products and services) which cater to customer needs;
Complete accurate transactions in an effective and precise manner with an attention to detail;
Adapt and deal effectively with a wide variety of situations and assist with complex customer issues by providing favorable solutions;
Take ownership to resolve issues from the beginning to end and efficiently resolve issues during the first contact;
Incorporate feedback on a regular basis, to improve your personal and professional development;
Drive the sale of Fido products and services by consistently meeting/exceeding individual sales targets;
Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer retention);
 

Minimum Qualifications:

Completed a high-school diploma;
Available to work on a flexible schedule: days, evenings and week-ends to meet our customer demands;
Excellent active listening and communication skills
Customer Champion: passionate about providing world class customer service and sales solutions
Be available to complete a training program
Strong computer skills (Windows systems and internet navigation) and possess basic arithmetic skills;
Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced and ever-changing working environment
 

Preferred Qualifications:

Bilingualism (English and French) is a requirement
Experience in a telecommunications role
Post-secondary diploma/degree an asset
 


Great Work, Greater Rewards:

Competitive base salary + performance based commissions
Comprehensive benefits program
50% Rogers Employee Discount
Rogers Wealth Accumulation Plan (pension, RRSP’s, employee share plan)
Career pathing & organic growth opportunities to build a career
 

About Us:

What does it mean to join Canada’s most dynamic communications and media company? It means working with the best and brightest to deliver innovation that makes a difference in the lives of Canadians. Working together, we make sure our customers stay inspired, informed, and in touch with advanced networks, powerhouse media brands, and technologically-advanced communications services. Selected as Canada’s Top 100 Employers, Canada’s Top 100 Employers for Young People, Canada’s Best Diversity Employers, & Canada’s Greenest Employers.  There’s a reason. It’s a thrill. It’s rewarding. It’s Rogers.

Apply now for a career like never before.

Schedule: Part Time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 800, Gauchetiere O, Bureau 4000 - Fido (182), Montreal, Quebec 
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales

ABOUT US:

What does it mean to join Canada’s most dynamic communications and media company? It means working with the best and brightest to deliver innovation that makes a difference in the lives of Canadians. It’s enjoying great work and even greater rewards. Working together, we make sure our customers stay inspired, informed, and in touch with advanced networks, powerhouse media brands, and technologically-advanced communications services. It’s a thrill. It’s rewarding. It’s Rogers. 

Apply now for a career like never before.

Posting Notes:  Call Centre || Canada (CA) || Quebec || Montreal || SF:JBQC; SF:WKEL ||


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