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Regional Operations Manager - Swiss Chalet - BC


Vancouver, BC, CANADA

Hospitality and Food Service

Typical Base Salary

CARA Operations Limited is growing!!!  We are currently recruiting for a Regional Operations Manager to join our Swiss Chalet team out west in the British Columbia area!



Reporting to the Senior Director of Operations, The Regional Operations Manager (ROM) is a restaurant’s primary point of contact and is responsible to partner with Restaurant owners and/or GM’s to develop, and facilitate the required capabilities to deliver results within their assigned restaurants.  The Regional Operations Manager (ROM) audits and inspects the restaurant to ensure adherence to brand standards and develops action plans in partnership with the Franchise partner to improve operational performance.  A ROM is accountable for key financial and performance measures within his/her region, including sales, SRS, SRGC, EBITDA, Guest experience scores, Steritech and Associate engagement. A ROM oversees a region with overall responsibility for 15-35 corporate and franchise locations. 



As our next Regional Operations Manager (ROM) you will have a variety of responsibilities.  Some include but are not limited to:


 Deliver a Perfect Guest Experience by:

  • Establish and build a trusting relationship with Franchise Partners by conducting valuable, purpose driven restaurant visits with operational intensity to improve business results.   

  • Conduct restaurant Operations Excellence Evaluations (OEE), based on the frequency as outline in the annual brand plans.  Key areas of focus include measuring the brand standards, a full review of Front of the House, Heart of the House, Safety, Security, Associate Relations and Food Safety.

  • Observe, assess and score the restaurant based on the pre-set brand standard audit.

  • Coach Associates and Franchise partners in the moment to educate and inspire a change in behavior.  Communicate and share brand standards and available resources that assist the restaurant owner/leader to remedy the gaps.

  • Communicate and share brand standards and available resources that assist the restaurant owner/leader to remedy the gaps while conducting your audit.

  • Identify gaps and opportunities and determine root causes in operating standards and overall Guest satisfaction; share the results with the Franchise partner/GM.

  • Coach and teach restaurant owner/leader solutions to identified gaps (hourly training tools, “spec” books, Restaurant Leadership Certification resources, Learning Centre programs) 

  • Flag key issues raised during the audit and resolve in a timely manner, leveraging key Restaurant Support Centre resources where required. Report on trends during weekly team meetings, one on one discussion’s to ensure root cause is resolved.

  • Liaise between restaurant owner/leader and brand leadership team to ensure issues that have been identified that are negatively impacting PGE metrics are communicated.

  • Prepare for audits by being knowledgeable about the restaurants financial performance, results from previous restaurant audits, in play action plan progress etc..i.e. PGE dashboard metrics, past food safety results.  Flag any ongoing actions that have not been addressed. 

  • Lead all areas of new restaurant openings and assist in ensuring new restaurants reach their  business goals.

  • Visit restaurants on the frequency required by the restaurant segmentation model.

  • Communicate and influence store level buy-in of restaurant ready marketing plans and programs; initiate where required, local store marketing


Development of others – Associate Engagement

  • Coach and develop restaurant leaders to deliver Perfect Guest Experiences and on their individual development plans for corporate locations.

  • Coach Restaurant Leaders to provide developmental feedback to increase leadership capability within the restaurants. 

  • Ensure that the region is fully staffed with the right people by adhering to approved selection process, developing and retaining great Associates and maintaining a pipeline of candidates ready to fill vacancies. 


Financial and Restaurant Profitability

  • Establish clear business goals and financial targets with Franchise partner/GM. 

  • Suggest operational improvements that drive same restaurant sales or reduce costs for the Franchise Partner/GM.

  • Identify opportunities and best practices to improve profitability of restaurants (both Franchise and Corporate).

  • Conduct quarterly business update for region.   

Food/Restaurant Safety

  • Ensure compliance with employment standards, human rights, health and safety, and WHMIS within the region.

  • Ensure effective implementation and compliance of the Steritech and Pest Control Programs.


Some of the challenges in this role could include:

  • Geographic – multi unit across large territory may require travel.

  • Territory can include both Corporate and Franchise partnerships.

  • Ability to work with a variety of personality types.

  • Must be able to identify talent and assist leaders in developing strong leadership skills.

  • Building strong and cohesive relationships with Restaurant Support Centre and Field teams.

  • Must stay up on all brand standards and changes.

  • Must clearly understand menu specifications.

  • Must be able to conduct detailed audits routinely throughout the year.

  • Gain adoption and sustainability of new systems and tools across Brand.

  • Must be able to facilitate workshops/presentations.


Your required skills include:

  • 5+ years as General Manager is considered a requirement; Multi-Unit experience is preferred.

  • Post-Secondary Education is required.

  • Experience in Operations considered an asset.

  • Key Account Management is considered an asset.

  • Strong communication skills.

  • Effective conflict management skills.

  • Effective Influencing skills.


If this exciting role is of interest to you, please apply online today!


As part of our accessibility commitment, there are alternative ways to interview with us. Please inform us if you require interview accommodation.


Please note that any offer of employment may be subject to reference checks and background checks, including a criminal record check as part of the selection process



About Swiss Chalet

Swiss Chalet is an iconic Canadian family restaurant brand known for real food, made by real people and its down-to-earth, friendly environment. We're looking for teammates who share our approach and passion. Whether you're a prep cook at the Heart of House (kitchen), a server at the Front of House, or a manager, we provide the tools and training you need through CARA University to not only do your job to the best of your ability, but to prepare you for management opportunities so that we can grow together. Join us on our journey towards leading the restaurant industry into the future.

Visit the website

What it's like to work at Swiss Chalet

Die-hard passion

We absolutely love what we do. We are Masters of the Rotisserie & Grill and own our winning recipes. From how we cook to how we take care of our people, no detail is overlooked. We are passionate about the little things because they make a BIG difference.

Authenticity Agents

When you join Swiss Chalet, you become part of a family that includes your Teammates and loyal Guests alike. We are who we are and are infectiously proud of it. We get that our Guests deserve a great-tasting meal that’s fast, friendly and doesn’t break the bank.

Nothing else is Swiss

Nothing else is like Swiss Chalet and no one does what we do. We appreciate humility and possess an unpretentious pride for what we do. We care more – for our food, for our Guests, for our service, and for our Teammates. Simple as that.

A look inside Swiss Chalet

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Benefits & Perks

Perks that go beyond delicious

With over 200 locations across Canada and growing, a career at Swiss Chalet means working right in your community, close to home. Combine that with flexible hours and you’re sure to find an opportunity that suits your skills and lifestyle. Teammates also receive a 20% discount at most CARA brands.

Training served fresh

You’ll start your Swiss Chalet journey with on-the-job training, as well as online and classroom courses at CARA University. A customizable learning centre, CARA University provides each teammate with the learning path to meet their specific training needs in order to deliver the Perfect Guest Experience in their role or make a smooth transition into management.

Swiss Chalet Testimonials

Megan Butcher
I enjoy being part of an amazing, welcoming team. Swiss Chalet has great flexibility which works great for my family and I. It is also a fun atmosphere to work in.

Megan Butcher, Take-out Associate - Swiss Chalet

Ernest Priess
Our team feels more like a family and our guests are more like friends. Swiss Chalet is an iconic Canadian brand made by the people we work with.

Ernest Priess, General Manager, Guest Experience - Swiss Chalet

Stephen Boyd
I have been working at Swiss Chalet for the last 3 years and I like the people I work with. Everyone is very easy going and helpful. I love how much fun we have while serving great food in a fast-paced environment.

Stephen Boyd, Line cook - Swiss Chalet

Rachel Adjei
Swiss Chalet is a great and fun place to work at. What I really enjoy is our exceptional staff and management team. They are all welcoming, friendly and very guest oriented. We also have amazing food at great prices that everyone can enjoy.

Rachel Adjei, Server - Swiss Chalet

Regional Operations Manager - Swiss Chalet - BC, CARA OPERATIONS LIMITED., Vancouver, BC, CANADA