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Restaurant Training Manager - Prime Pubs

CARA OPERATIONS LIMITED.

St. John's, NL, CANADA

Hospitality and Food Service

Typical Base Salary

 

Fionn MacCool's is looking for a Restaurant Training Manager for our location in St. John's!

 

 

Rich in heritage and tradition, vibrant in culture, generous in hospitality and with social spirit. We make the pub guest feel welcome and offer our unique combination of great food, beverage and live music. Our menu is driven by made-in-pub food, offering a balance between traditional Pub fare and innovative recipes. We offer a diverse selection of perfectly poured pints, whiskeys, hand-crafted cocktails and premium wines. It’s more than you would expect from a typical pub, and so we are seeking more than just your typical people.

 

 

 

Think of it as hosting a party at the pub every day. The ideal Training Manager should have excellent communication skills and the ability to motivate and direct others. Training Managers primary focus will be to manage all training programs for the pub, including eLearning and the Certified Trainer Program and report progress to the Publican. They should be present during busy times to support their team on the floor and host the party with their Guests: touching tables, engaging with Guests and helping out where necessary. The Training Manager shows respect for their team, their Guests and the brand identity. The Training Manager consistently gives positive and constructive feedback to staff.

 

As a Training Manager, passion and enthusiasm for developing people and engaging with staff to create a fun atmosphere are a must!

 

 

Responsibilities

    • Managing all internal pub training programs
    • Manage in-store training and certification requirements as per the Certified Training Program
    • Ensure Performance Reviews are conducted and documented for team members and communicate with Publican
    • Manage shift schedule and control labour costs
    • Assist Publican in recruiting, interviewing and hiring new staff
    • Ensure team members apply brand principles and standards to improve guests experience
    • Oversee the ongoing development of team members (ongoing feedback, coaching and Performance Reviews)
    • Ensure pub adheres to all legislative and government guidelines (i.e. proper safe food and beverage service, AGCO, Occupational Health & Safety Act, WHMIS, Human Rights Code, Employment Standards, etc.
    • Implement and adhere to Food Safety guidelines
    • Encourage and exemplify the pub culture through effective leadership
    • Oversee the execution of front line training and marketing programs
    • Oversee the strict application of pub principles and standards to improve guest experience

 

Job Requirements

    • Minimum 2 -3 years supervisory experience in foodservice/hospitality industry; previous training experience is a definite asset!
    • Post-Secondary education, in education or hospitality an asset
    • Strong business acumen, including an understanding of budgets and operating costs
    • Understanding of fundamental training principles and adult learning techniques
    • Demonstrated ability to motivate and direct others
    • Ability to manage multiple priorities and meet strict deadlines
    • Understanding pub culture and the ability to transfer this into behavior for all employees

 

Interested? If your skills and career goals match what we’re looking for, we’d love to hear from you! Apply online 

 

As part of our accessibility commitment, there are alternative ways to interview with us. Please inform us if you require interview accommodation.

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Please note that any offer of employment may be subject to reference checks and background checks, including a criminal record check as part of the selection process

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Some opportunities may exist with our Franchise partners which are independently owned and operated.

 

At this time we do not need any assistance from Recruiting agencies.

About Pubs

At our Pubs, Fionn MacCool's, D'Arcy McGee's, Paddy Flaherty's and Tir nan Óg, a social spirit defines our Guest experience. We take pride in our made in-Pub fare, handcrafted cocktails and a diverse food and beverage menu that represents a balance of North-American classics and Irish-inspired recipes. Our team members bring personality and fun to their roles. We welcome charmers and hard-workers of all stripes who are focused on the Guest experience. Whether you're looking for a part-time position or you're a hospitality professional looking to advance your career at the Pub, you'll be challenged, inspired and supported all while having a great time.

Visit the website

What it's like to work at Pubs

Irish Hospitality

Our Pubs are a place where coworkers and friends meet to enjoy music and true Irish hospitality. We make you feel at home while providing friendly & knowledgeable service.

More than a typical Pub

We provide Guests with true Irish “Craic”—a great time—through a unique combination of great food, good cheer and fun times brought to life in every Pub with live music, perfectly poured drinks and superior service.

A beverage education

Everyone attends Level 1 Prud’homme Beer Certification®, with the option to complete Level 2. We also provide extensive training, a chance to attend our annual Liquid Academy beverage education trip and e-learning.

A look inside Pubs

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Benefits & Perks

Committed to our Team

We offer a variety of benefits to help you be your best at work and life:

  • Competitive group benefits for full-time Team members
  • Flexible schedules and shifts
  • Annual Draught Masters Competition where Team members can win a trip to Ireland
  • Pub events throughout the year
Welcome to CARA University

CARA University is a national program that provides customized learning to equip new hires with the knowledge, tools and training they need to deliver their best. Restaurant Leadership Certification is a best-in-class training program designed to prepare new managers.

Pubs Testimonials

Dan Fournier
I am currently a Supervisor/Bartender with Fionn MacCool’s and have also been involved in training new staff. I like the friendly and positive environment and the live music we have here. What a great place to work.

Dan Fournier, Bartender/Supervisor - Fionn MacCool’s

Andy Burns
What a great family atmosphere we have here at Fionn MacCool’s.

Andy Burns, Line Cook - Fionn MacCool’s

Amanda Walker
I have been with Fionn MacCool’s as a Server, Bartender, Supervisor. I enjoy working with the company because of the wonderful learning opportunities, dedicated staff and the high standards of service that is expected.

Amanda Walker, Server/Bartender/Supervisor - Fionn MacCool’s

Restaurant Training Manager - Prime Pubs, CARA OPERATIONS LIMITED., St. John's, NL, CANADA