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Senior Technical Analyst - mainframe production support


Toronto, ON, CANADA

Technology and Digital Media

Typical Base Salary


What is the opportunity?

The Production Applications Support team supports the system that processes over 3 billion credit card transactions a year for over 419,000 merchants. We support online and host systems working with both our internal and external partners.

The Senior Technical Analyst is responsible for providing technical support for Point of Sale applications working with both operations staff and business partners. (RBC and Moneris).

What will you do?

  • Ensure Cards Applications are operating within service levels (SLA)
  • Apply analytical and technical skills to proactively identify, track, manage and resolve applications issues. You will work closely with the operations team and the business analysts in providing solutions to production issues.
  • Assess, research and analyze business and system needs, exploring alternative options to recommend technology solutions and design to meet sponsor needs.
  • Facilitate small to large group meetings for technical design, decision making, problem solving and task implementation. Resolve conflict/issues and escalates as required.
  • You will be required to carry the production support blackberry on a rotation basis with backup support. The team on consists of 14 members working closely together. (24/7 after hours support on rotation)
  • Partner with both internal and external groups for problem resolution as well as implementation of support initiatives/defects.
  • Adhere to standards with respect to process, documentation and personal conduct.

What do you need to succeed?

Must have:

  • At least 5 to 8 years in a support capacity with Point of Sale knowledge.
  • Experience troubleshooting and analyzing data within applications.
  • Technical skills - Must have: Cobol, DB2, IMS, CICS, ZEKE and JCL.
  • Strong analytical skill set.
  • University degree or College diploma.
  • Excellent written and verbal communication skills.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program
  • Access to a variety of job opportunities across business and geographies

Learn more about RBC Tech Jobs

About RBC
Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit

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Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

City: Toronto
Address: 88 Queens Quay West
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salary + Variable Bonus
Required Travel(%): 0
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 04/30/2017
Req ID: 135131

Posting Notes: None

About RBC

We are one of the world's leading financial institutions, not just by market capitalization, global footprint or service diversity, but by reputation. We bring out the best in our people with a culture that encourages collaboration, development and performance. This is why we have been named as a Top 100 Employer in Canada, and have been included in the Ten Most Admired Corporate Cultures' Hall of Fame. As part of our team you'll get world-class training, flexible benefits, long-term investment and retirement savings plans and access to professional development programs. This is just the beginning of an exciting career at RBC.

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What it's like to work at RBC

Company culture

We’re a 79,000-strong global team serving more than 18 million clients around the world. We are all connected by shared values, a sense of responsibility towards others, a commitment to doing what’s best for our clients, and a drive for excellence.

We’re Hiring

Whether in the branch or over the phone, we are always looking for advisors who deliver exceptional service. Solving problems and spotting opportunities is where you shine, always earning and deserving clients’ trust. Check out our Client Service opportunities.

Learning & development

At RBC you’ll have the scope to learn, to grow and to fulfill your potential. Sophisticated training and development tools help build your capability and prepare you for the next step. Longer-term, we’ll make sure you get all the career support you need.

A look inside RBC

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Benefits & Perks

Competitive benefits

RBC gives you access to a broad range of competitive benefits to meet your needs today and in the future through our Flex-Benefits program. Choice and flexibility mean the control is in your hands to select the benefits that are right for you and your family.

Students and recent grads

If you want to do interesting, innovative work, this is a great place to start. Whether you’re a summer intern, co-op student or ready to start your full time career, we understand that this is more than just your job. This is the beginning of your future.

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Senior Technical Analyst - mainframe production support, RBC , Toronto, ON, CANADA