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Assistant Resident Manager (Custodial Services)


Alliston, ON, CANADA
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About Us

The 11th largest employer in the world and the global leader in contract foodservice and support services, Compass Group offers exciting careers for talented, engaged individuals across Canada. Compass has a fun, fast-paced, diverse, team-oriented culture that makes our company a great place to work! As an employer of choice, we provide our people with training, career advancement, mentoring, support, competitive total rewards and work-life balance. When you join Compass Group Canada, you work with associates who have a passion for growth, are committed to excellence and like to have fun!

Job Description

Title/Titre Assistant Resident Manager (Custodial Services)
About Us

Compass Group Canada is the leading foodservice and support services company in Canada with over 26,000 associates and annual managed revenues of $1.8 billion in 2013. Employing 500,000 associates worldwide, its parent company, UK-based Compass Group PLC had revenues of £17.6 billion in 2013.


Our vision for growth and success is a powerful one, to combine fresh ideas with the industry's greatest talent -- Great People, Great Service, Great Results!  


Eurest Services - Compass Canada Support Services Ltd. provides facilities management and support services solutions to our clients. We have the expertise, resources and established business infrastructure to develop and implement cost effective services and solutions to improve client operating efficiencies, value and profitability.


Position Summary
Position: Assistant Resident Manager (Custodial /Janitorial Services)
Location: Honda (Alliston, Ontario)
Hours: Monday to Friday (6:45am to 3:15pm)
Flexibility to work afternoon or evening shifts is required as well as being on call for the week-ends
Reports to: Account Manager (Custodial Services)
Overview: Supervises the servicing of an assigned area within the budget required and to maintain company and customer quality standards.
  • Maintains positive relationship with client through daily contact to discuss; areas of concern, report on deficiencies and obtain any new assignments. Organizes and attends regular meetings with client and Vice President of Operations.
  • Assists with controlling budgeted hours and expenses for the assigned location. Submits accurate monthly billing.
  • Inspects the worksite daily and on an ongoing basis to ensure the delivery of services is consistent with the work specifications and required Quality Assurance standards.
  • Regularly reviews assignments with staff to ensure tasks are performed properly and quality of work is maintained at expected levels.
  • Responsible for the safety of all personnel and ensures that equipment is in safe working condition. Ensures all accidents and property damage is reported within deadlines.
  • Accountable for all equipment including keys, communications devices, ie. radios, pagers, cell phones, scanners and ensures they are inventoried on a daily basis.
  • Develops and manages preventative maintenance program for all on-site equipment.
  • Processes equipment and supplies orders and maintains adequate inventories.
  • Periodically reviews efficiencies of operations and assists Operations Manager in improving and upgrading standards, work schedules, etc.
  • Ensures ongoing ISO compliance
  • Responsible for orientation and training of personnel.
  • Maintains attendance records for all personnel.
  • Regularly holds meetings with employees to review performance, attendance and health and safety issues, etc.   
  • Administers appropriate corrective disciplinary action when necessary.
  • Identify and resolve problems on site and informs or involves the Vice President of Operations as necessary. Documents all complaints and follows up to ensure there is a resolution.
  • Performs other assigned duties as needed or directed by the Operations Manager.
Safety Responsibilities:
  • Set an example for associates to follow by incorporating safe work practices in all aspects of their activities and abiding by the Clients & Company's safety policies and procedures.
  • Attend all required health & safety training
  • Reports and corrects any safety concerns and advises employees of potential/unsafe conditions or hazards
  • Complies and enforces the H&S regulations, the OHSA and company policies/procedures in a consistent manner.
  • Ensure/provide necessary training for employees on the hazards of their jobs using the Safe Work Practices and Task Hazard Assessments.
  • Ensure/provide training for the operation of equipment at their location.
  • Investigates incidents/injuries/near misses to determine root cause and implement any corrective actions - Reports injuries within 24-hours to the H&S Risk Dept
  • Assists injured workers to the fullest extent to ensures participation in the early and safe return to work process as per our RTW policy
  • Assuring that safety devices and PPE are available and properly utilized.
Required: (please only apply if you meet all required qualifications):
  • Minimum 1 year Custodial Supervision Experience
  • Ideal candidates will possess requisite industry & management experience as well as the ability to manage in a diverse environment with a focus on the client and customer services. 
  • Strong customer service and relationship building skills
  • The ability to make clear quality decisions quickly, under pressure in emergency situations taking full advantage of all disposable assets is essential.
  • Strong commitment to high level service and quality standards.
  • Proficient written and verbal communication skills. 
  • Demonstrated ability to coach, motivate, develop and lead a team.
  • Ability to plan, organizes, direct and delegate.
  • Ability to work well under pressure and meet deadlines
  • Strong sense of urgency; self-directed.
  • Must pass background check.
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