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Remote Camp - Operations Manager


Fort McMurray, AB, CANADA
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About Us

The 11th largest employer in the world and the global leader in contract foodservice and support services, Compass Group offers exciting careers for talented, engaged individuals across Canada. Compass has a fun, fast-paced, diverse, team-oriented culture that makes our company a great place to work! As an employer of choice, we provide our people with training, career advancement, mentoring, support, competitive total rewards and work-life balance. When you join Compass Group Canada, you work with associates who have a passion for growth, are committed to excellence and like to have fun!

Job Description

Title/Titre Remote Camp - Operations Manager
About Us

Compass Group Canada is the leading foodservice and support services company in Canada with over 26,000 associates and annual managed revenues of $1.8 billion in 2013. Employing 500,000 associates worldwide, its parent company, UK-based Compass Group PLC had revenues of £17.6 billion in 2013.


Our vision for growth and success is a powerful one, to combine fresh ideas with the industry's greatest talent -- Great People, Great Service, Great Results!  


ESS Support Services provides high volume food and support services to remote locations that include offshore oil rigs, coastal logging camps, large projects in the Alberta Oil Sands, and summer Cadet camps in the Yukon.


Position Summary
Position: Remote Camp - Operations Manager
Location: Fort McMurray, Alberta
Job Rotation:  20 days on, 8 days off with food/accommodation, and travel/flight allowance provided
We are currently seeking an Operations Manager interested in working at one of the biggest Compass operated remote camps located in Fort McMurray, Alberta.
The mandate of the Manager is to successfully coordinate and support all relevant activities of the lodge operations with a special emphasis on Team building, Client Management, Cost Management and Quality Health & Safety. The manager is required to have excellent Interpersonal Skills when dealing with a variety of contacts including the Client, ESS associates, residents and members of the public in general as it relates to the cleanliness and housekeeping operations of the facility. 
The successful candidate will report to the General Manager and is responsible for planning, organizing, directing and controlling departmental staff, resources and activities to meet established standards and Key Performance Indicators for the business, and ensure the efficient and effective operation of the Lodge and all services.
In addition the Operations Manager:
  • Maintains responsibility and accountability for Personnel Management Functions of the department by utilizing support departments such as Human Resources, Occupational Health and Safety.  
  • Personnel Management includes new associate interviews, selection, hiring, evaluation and on occasion termination in accordance with Compass Standards, Client Contract and applicable Union Collective Agreement.          
  • Maintains responsibility and accountability for the Financial Management of the costs and expenses of the budget.
  • Focuses on Quality Management to ensure both the standards in the Contract with the Client and Provincial Healthcare Standards on Quality in Alberta are met and maintained.
  • Develops and follows appropriate policies, procedures, job routines to meet the needs of the site(s).
  • Provides written and verbal reports on activities and statistics on a monthly basis.
  • Conducts regular business reviews with clients and tracks performance weekly to KPIs.  
  • Plans and implements special project work.
  • Drives and guides the team on quality assuring ensuring that adequate staff and supplies are available to perform said tasks.
  • Demonstrates visible leadership to drive safety culture and assures a safe work environment for the staff.
  • Responds to concerns and request with a sense of urgency and take necessary corrective action including timely follow-up.
  • Update and Create Procedures.
  • Perform other duties as required.
Required: (please only apply if you meet all required qualifications): 
  • 5+ years Operations Management experience, preferably in a hospitality management, housekeeping role, remote camp industry.
  • Have a college or university education/training background.
  • Working knowledge of catering and housekeeping systems and procedures.
  • Demonstrate an ability to execute and deliver, managed large teams in complex environments.
  • Strong financial management abilities.
  • Great people management skills and labor relations experience.
  • Ability to communicate effectively in written format and oral presentations.
  • Strong organizational skills and time management.
  • Excellent customers and clients relationship skills.
  • Strong problem solving, decision-making and analytical skills.
  • Excellent computer skills using email, excel, power point.
  • Experience in the oil sands environment is an asset.
  • Has a positive "can do" attitude!
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