Department Supervisor Installation Sales

Position Purpose: Install Sales Department Supervisors are responsible for ensuring that excellent customer service is provided to all Install Customers from your store. They achieve this goal by supervising and providing training to Project Coordinator and Expeditor Associates within their departments. In addition they provide valuable input by working with their Specialty Department Supervisor business partners to help exceed their financial targets. In order to do their jobs effectively, they must have excellent customer service skills, strong product knowledge, and the ability to lead and develop their associates and others. Position Responsibilities: We're looking for the type of associates who can tap into their inner orange by: . Overseeing work activity within the department and coaching Associates to be proficient in using the Customer Order Management system and the D-41 Standard Operation Procedures in order to proactively satisfy all customers . Ensuring special orders are processed in a timely and professional manner, and customers receive timely communication and follow up throughout the process . Scheduling Associates? work time and training needs within department of responsibility (to be approved by ASM) . Training, coaching and developing Associates? customer service skills and knowledge within department of responsibility . Developing their associates by providing informal (e.g., coaching) and formal (e.g., written evaluation) performance-based feedback . Participating in interview process for applicants; partnering with ASM, SM and HRM regarding hiring recommendations . Ensuring the store is following Standard Operating Procedures for Special Orders and for Customer Installations, to ensure customers are 100% satisfied . Developing and maintaining strong business partnerships with external partners (Service Providers and Vendors) and internal partners (Department Supervisors and Zone Services Managers) . Maintaining profitability through report analysis, identifying trends, defining problems and developing and implementing appropriate actions . Preparing for key store processes ie: audits and yearly inventory . Planning and implementing actions focused on delivering customer satisfaction . Increasing efficiencies of completing Special Orders and Install tasks . Maintenance and follow-up on store conversions to goal, every week . Continually looking for opportunities to ensure In-Store Cycle time performance is below or at target (e.g., cycle time target of 48hours from receiving measure done from service provider to completing the entire quote so that the ?Install Project? is ready to close) . Planning, setting and signing promotional events for the store . Ensuring actual Install Sales continues to exceed Install Sales Plan, every week Experience/Knowledge Required: The kind of orange we?re looking for will possess: . Ability to work a flexible shifts, including evenings and weekends . Excellent communication skills and customer service skills . Excellent decision making ability and problem solving skills . Knowledge of all policies, procedures and duties related to customer service . Have 1 to 2 years experience as a supervisor