Bilingual Disability Call Centre Facilitator Company Overview A step forward in your career!
A career with Industrial Alliance Insurance and Financial Services means working in an enriching environment that encourages personal and professional development.
We offer a workplace where everyone plays an essential role in the success of our Company and where individual efforts are acknowledged.
Our tradition of excellence is built on a strong team spirit, a challenging environment, and continuous development.
Join Industrial Alliance! Description Reporting to the Manager, Group Disability the Bilingual Disability Call Centre Facilitator is responsible for the following:
Receives inbound calls from policyholders relative to new claim set up
Conducts interviews with policyholders in order to obtain relevant information pertinent to the new claim.
Verifies plan member coverage in Tango.
Registers and sets up new claims in TIDE (DDR creation).
On completion of the above tasks, transfers new claims to Case Managers for adjudication.
Answers telephone calls from clients with short-term disability, long-term disability and life insurance coverage.
Provides clients with information on all contract-related questions regarding their disability insurance claims.
This work requires strong cooperation with the team of Case managers and the rehabilitation area.
The incumbent will utilize relevant computer systems that relate to several types of contracts, in particular TIDE and TANGO.
Other duties as assigned. Qualifications Fully Bilingual: English / French.
Post secondary education and/or three years' relevant experience in the disability insurance industry.
The incumbent must possess excellent judgment, the ability to work independently, and a sense of responsibility, and must also have good communication skills and customer service skills.
The ability to work in a team.
Ability to work under pressure and multitask.
The ability to manage priorities.
Excellent oral communication skills.
Excellent computer skills required.
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