assistant retail sales manager

retail assistant manager

store manager

warehouse associate

assistant manager

D. & A.s Pet Food N More Ltd.

I have very mixed feelings about this job, and if I could write two reviews—one for the store management and one for the upper management—I would have written a glowing review for the store.

When I started working for this company in 2022, I felt like I had found my home away from home. The store culture was vibrant, coworkers were close, yet we always held each other accountable. We helped each other grow into strong, competent workers. I met so many wonderful coworkers who I learned so much from and who made a valuable impact on my life, as well as many customers who loved coming in to chat and gave us gifts for being such a routine part of their and their pet's day; some of them I still dog-walk for.

Then it shifted.

Suddenly, we were put under a microscope, with every minor mistake blown out of proportion. New rules were constantly implemented, often lowering productivity and morale. Nothing we did was good enough; I was never good enough. I was never considered for a higher position, despite being there longer than most, being one of the most efficient workers, and helping those promoted or hired above me who didn’t know basic tasks. Through no fault of their own, there wasn’t much training, and new rules were always being put in place. It didn’t matter what you did; you were what upper management said you were. I was told I wasn’t good with customers, despite this feedback coming from someone who rarely worked at my location or on the same shifts as me, while customers consistently expressed that they liked me.

Upper management is disorganized, their systems are outdated, and their methods are old-fashioned. They see retail employees as sub-human and treat them accordingly, doing whatever they can to make working there feel draining and depressing.

Store management, especially the second time around, was competent, structured, efficient, and thorough without making work a terrible place to be. They raised morale in the store and improved structure at the same time. I have never felt so happy to put eight hours of my time into working hard at any other job... except for the part about upper management.

I worked there for two years and wasn’t given a key or any trust in this place I worked so hard at and loved with all my heart. It's sad, really, to see a place I held in such high regard crumble.



A typical day consists of desperately trying to hold on to any form of consistency and routine in a firestorm of ambivalence, favourtism, and outright disdain from upper management. The biggest thing I learned here is that regardless of how you conduct yourself and your work, you will never be believed - upper management will only ever see the worst in you; leaving you feeling chronically anxious and overwhelmed by the severe operational deficiencies.

The workplace culture sets up it's employees to fail. Nepotism and favouritism runs rampant; you can be treated like a god one moment and fall out of favour for things out of your control the next. The hardest part of the job is the existential dread that sets in once you learn there's no chance of success with this company, no upward momentum unless they fall on desperate times. There is a culture of "Make another report. Add another task tracker. Count inventory more. Sell more." Instead of repairing and restructuring the foundations (not to mention the complete lack of advertising and online presence to actually attract customers); The weight of the feeling that Upper management keeps themselves detached from the store staff as a whole crushed me. Most days spent moving through a plethora of feelings from joy to absolute despair regardless of trying everything I could on my end to manage it. 

There is also a complete lack of benefits for the physical damage the chronic heavy lifting and physical work does to the body. There isn't even a steel-toe boot allowance for locations that require the staff to wear them; so it will actually cost you money to work.

This company taught me to never believe the best in others because they will not believe it in you.

I worked at Pet Food ‘N More as an assistant manager and left because the work environment was consistently high-stress due to management, not the exact job load and very poorly managed. Store leadership often communicated in a harsh or unpredictable way, which left many employees, myself included, feeling anxious, stressed  and unsure about job security. Feedback and discipline were constantly sudden or unclear, creating a culture where staff felt on edge rather than supported.

Taking a sick day was especially difficult as assistant manager. Instead of a straightforward process, I was frequently contacted to cover shifts or asked to swap shifts, which meant sick pay was rarely received. 

The role offers no health benefits or performance bonuses. Part-time staff typically receive only 4–8 hours a week, and formal training is minimal, with most learning passed along informally. Daily tasks are repetitive and could be organized far more efficiently.

Worked there in 2021. Overall very slow-pace workplace, most of my time working was spent receiving items/stock, writing expiration dates, counting stocks, rearranging items, and facing. The training is poor, it felt very unfocused and you are expected to know things already.  Loved the manager, she was extremely understanding and flexible with shifts for students. I wouldn’t recommend working here unless you know your stuff about dogs(and cats but mostly dogs) or else it will be very challenging to interact and answer customers questions(because they WILL ask you for recommendations on dog food, etc.). Also be really to get a workout, because you will have to re-stack and move heavy bags of dog food, cat litter, etc.

Save your time and energy for a more rewarding opportunity! The management here leaves much to be desired, creating a frustrating atmosphere that stifles productivity. Unfortunately, the only perk you're likely to find is a meager employee discount, which hardly compensates for the lack of benefits. The workplace environment feels distinctly toxic, filled with uneasy vibes and a sense of suspicion surrounding certain practices. It’s a setting that makes it difficult to thrive or feel valued


Its a place where they will use you and throw you out once they are done finding someone else you told to leave after long term dedication by stating that they need new talent to boost sales maybe the upper management need to be thrown away because of there rude and no fudge given attitude. Kudos to the company for ruining the careers for so many people 

Owner is more concerned about deals and selling rather than quality of products and employees. Pro, making bonds with customers and their pets. Con, apparently job description is a loose term. Don't mind doing extra work, but was doing 2 or 3 jobs while there with little recognition or appreciation. When help was needed, was brushed off.

Never experienced such a rude customer base at any job I've had, and 9 times out of 10, management will side with the customer with everything. They'd often let customers return to the store who had physically threatened employees and would allow people in without masks in the middle of the pandemic despite having immunocompromised employees.

Did not feel like I was valued. This place sucks the joy out of you. It's nice to see the usual customers and the dogs but even that isn't enough to make you want to stay here. They decided to hire new people without consulting the current staff and seeing if any of us would be interested in the position. 
Basically, don't bother applying here.

i work for pet food & more as an AGM and that company has such a poor work culture, they have their main computer in the frount counter because they dont want the manager to sit down and complete the administrative staff. The compensation is pretty low for what needs to be done there, i wouldn't recommend working for this company 

Top Job Titles	Average salary
Assistant retail sales manager 8 salaries reported	$20.85 per hour
Retail assistant manager 6 salaries reported	$18.65 per hour
Store manager 3 salaries reported	$26.00 per hour
Warehouse associate 2 salaries reported	$20.59 per hour
Assistant manager 2 salaries reported	$20.57 per hour

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