truck driver

shop assistant

superviseur

mécanicien automobile

reservation agent

DARTS Transit

I was excited to finally learn and be part of the company as a newly hired employee. They first sort out your employment information including tax and banking. The training seemed straight forward, however they do not provide you enough hands on work for application skills. So when it was time for you to take calls you end up being lost. In training, we all shared only one computer, scripting wasn't provided, unclear on which tools to use on Trapeze for certain situations and most of all, they don't provide you sound notes for training. In fact, they tell you not to write anything down for additional notes. You will get in trouble if you do so and they repeatedly say "just do it, don't write anything down".

As for management, the supervisor first off is rude, unapproachable and have no people skills. As a harmonious individual, I've pardoned their behaviour. I understand people have different personalities but she wasn't at least professional. There was no professional etiquette nor accommodations for further assistance; even if it was a simple approval if you're doing the task right just to double check. Management breaks rules as well including no cell phones, no perfume/hairspray or fragrance. Most management leaves their cellphones on the desk and wears perfume or hairspray.

Some staff continually make you feel unwelcomed. For example, they doubt your abilities and knowledge to a point where you feel uncomfortable. Treat you as if you don't "belong" or aren't "good enough". Some staff are very kind and helpful but defeats the purpose when management is rude.

The computer systems are out dated. Most computers are very slow or the program they're using is slow. Some don't work at all and sometimes their whole system shuts down. This triggers management to act aggressive towards the newly hired individuals compared to the staff who have worked longer. As I was being shadow trained, the computer system was flawed. One side of the screens didn't generate the addresses automatically as it should and I was left doing everything manually. During this time, I was being tested to see if I pass the application test. Of course it took me longer since the address generator didn't work and I did everything manually on a timely efficient fashion.

Shortly when the whole system shuts down again right near the end of my shift, the supervior called me in their office. There was also an HR and another dispatch employee with them. They rushed to inform me to return my employment ID back, forcefully kicked me out using their dispatch employee as an escort; without having the chance to speak. The work culture and work etiquette is beyond inviting nor professional. Bullies in fact. I do not recommend anyone working here.

If you love helping people and being part of your community? This career is for you! Yes, it’s tough in the beginning. Start times are different everyday as a junior driver, but you can pick from a list they present you with the day before your scheduled day. If you have a positive Attitude and wanna work hard, your dispatchers and supervisors are willing to work with you and give positive coaching and advice, if you take the initiative to ask for it.  Someone is always there to help. I’m a junior driver and yes I’ve had my ups and downs and it’s been a great experience for me. Being organized, knowing the city is a positive and a great work ethic will make you succeed. Pay is great, 100% benefits and RRSP contribution which is one of the best as my financial advisor told me. 

You have to be punctual, drive carefully because you are taking disability and elderly passengers. Safety fist!
Lot of responsability! Some passenger don't have the ability to talk, so you have to keep on eye on them all the time.
During your driving you have to think all the time on your passengers: braking smoth, turning corners slowly and avoiding potholes.
Mechanical team at shop is good, and tank fillers as well.
You will learn how to be more caring, patient and responsible.

The job would be ideal if it wasn't for the useless management in charge. None of them know what they're doing and their staff does literally everything since they don't know how and Major bully culture from the management. The city would be doing darts a favor getting rid of management and starting over and DARTS would probably run seamlessly after that 

What is the best part of working at the company?
If I could put zero stars I would 

What is the most stressful part about working at the company?
Toxic, environment. Lots of Bullying and management does nothing. Terrible union that doesn’t  help the employees. 

What is the work environment and culture like at the company?
Extremely Toxic, bullying and management does nothing

DARTS is a great place to work.  
Compensation and benefits packages are great.  
Work-life balance is considered by management.  
Management has open-door policy and listens to all opinions/concerns.
DARTS is a non-profit charity and I feel good about working for the organization. 
Positive organizational culture.  Feels like a big happy family.


The atmosphere is great. Best people. Unfortunately, I have a part time job and no chances for a full time position. I need to advance in my career and I have no advancement possibilities there.

I really enjoyed working here and the staff are great for the most part.

It can be hard for a new employee to get a sense of how they are doing as once you are trained you will likely be in a lot of evenings and weekends when managers aren't

If you enjoy working/helping in the community you will love it at DARTS.
The passengers make your day. They appreciate the service Hamilton has provided when they cannot travel on City Buses.
Staff are helpful. When you need help there is always someone there to help.




Extreme level of responsibility, imbalanced ratio of work load to pay, rude and condescending dispatchers and management. Client complaints daily, exposed to illnesses and expected to work long past the end time given with no compensation for over time

Top Job Titles	Average salary
Truck driver 7 salaries reported	$22.71 per hour
Shop assistant 4 salaries reported	$21.40 per hour
Superviseur 1 salary reported	$85,000 per year
Mécanicien automobile 3 salaries reported	$33.66 per hour
Reservation agent 2 salaries reported	$22.19 per hour

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