barista

mixer

baker

social media specialist

shift manager

Donut Monster

I started at Donut Monster with high hopes and a lot of excitement. For the first while, it was creative, fun employment with a great team of bakers. Everyone was allowed to take ideas and run with them (in an organized way). However, then the owners began to hire people from their church. I noticed that the church contingent of employees are treated differently (read better) than other employees. The church people are given management and marketing jobs for which they are not qualified and held to a lower standard. Some of us worked 9-10 hours a day while the managers they hired from church breezed in and out at their leisure, called in sick whenever they felt like it, and didn’t show up for important meetings. We’re they disciplined or let go? Nope. But the non-religious sector always seemed to get blamed and heavily criticized for a lot of owner and management mistakes. I left my position because of the church entourage and the unfairness of it all. Like all of a sudden I was supposed to answer to someone who has no baking experience and never went to school for management or culinary and they’re allowed to work 4 hours a day with long lunch breaks and unexplained absences. No thanks. It’s a shame. If church and business were kept separate, this place might be a good employer.

The average day has staggered start times to account for mixing the dough, rolling, frying, glazing, and prep for future days. If your schedule is flexible, you can learn a little bit of everything. The flavours of the donuts change frequently and there's room for creativity and learning new recipes.

The team in the bakery is great - everyone is willing to teach others and they encourage a fun work environment. The days usually follow a routine of average deadlines with exceptions for bigger days when there are catering requests and holiday specialty flavours. The schedule is adjusted for the bigger days with earlier starts and more staff scheduled.

In my experience, the management team has been approachable and responsive. There are clear expectations for the employees and a handbook of policies and procedures.

Working in the bakery can be hard for some people with the hours of the shifts but they try to keep people's schedules as consistent as possible and are accommodating of employee's availability and time off requests.

Overall it's a fun place to work with a supportive team.

-Management never on floor and therefor unaware of simple sanitary issues
-everyday cups not washed but rather put through sanitation machine that doesn't easily reach minimum temperature for sanitizer chemicals to work
-Mouse problem that hasn't been appropriately addressed by management but has been pointed out by staff
-Mouse poo in cupboard containing straws and plastic cups
-Management so out of touch with staff they let a pregnant lady work extra long hours and at one point more than 12+days in a row
-Late raises. 
-Management finds it extremely difficult to take responsibilities for their own mistakes including something as simple as overcooking an ingredient. 
-Serious communication issues. 
-Donuts left out without cover through the day letting little flies land on them before being sold
-Toronto location leaves dirty dishes and unsold donuts overnight

The product is great and the marketing is great so you're sure to always have a job if you can look past these things.

After working for Donut Monster for almost a year, I saw a lot of potential. They are a new and growing company with a great product. Unfortunately the owners are new to having employees and it shows in the high turnover rate. There is a large amount of blame put onto employees for responsibilities they shouldn't have been given to begin with. Owners often pass the buck to save face and choose to reprimand employees unjustly. I would implore the owners to hire someone in management who advocates for the employees and can in-turn help the owners grow as well. They took many steps in trying to create a workplace where people want to work by offering higher pay and benefits but without support and confidence from managers they will continue to not keep staff. Your company morale is at an all time low and it's time to change it.

i found working at donut monster consistently made me feel bad about myself. the management rarely provided constructive feedback, only focusing on arbitrary negatives. 
the culture was manipulative. there was always hostility between front and back of house. the days were long and stressful. 
the coffee culture there is elitist. only letting certain people use the espresso machine, particularly management seemed to enjoy only letting her favourites make coffee. 
i did meet some amazing people there. but i don’t think even thats worth what donut monster did to my self esteem. 
there was also absolutely no room to move up in this company. 
i never felt supported or protected at donut monster. i was never backed up by my superiors, even when customers would verbally attack me. 
i would not recommend donut monster to a friend, or frankly anyone. but at least there’s free donuts!

If you're looking to work in a place where you're at the mercy of favoritism, gaslighting, and manipulation, then donut monster is for you! 

They talk about a workplace environment with understanding and empathy of mental health, but if it doesn't fit into their narrow idea of what constitutes mental health struggles, then you're out of luck. 

They talk about creating a positive environment, but the owners have no problem defamating their employees' character. 

The kitchen management is all about favoritism, while comforting one employee, will not provide the same support for the next. 

The toxicity of the kitchen environment is thick.

A typical day involves helping to bake and decorate multiple flavours of donuts, from rolling the dough to glazing and garnishing. I learned more about baking than I ever thought I would, as well as how to work efficiently in a team. Management are all compassionate people that care about their team. The hardest part of the job may be the physical stamina required to complete the work - baking is no joke! The most enjoyable part of the job is getting to participate in the creation of new flavours and ideas.

your workday can start at any ridiculous hour of the night. You could have a shift that's 4am to 12pm and you'll have to be back to work by 12:30am to 9am. There's is no proper training, you are just expected to know what you're doing right off. Management doesn't act like management. They act like a friend but aren't. Every little mistake you make is held against you by the owner, that is never there. You will be 'let go' right before your benefits are due to start. Don't work here, you'll regret it.

Working in the Donut Monster bakery has been an enjoyable experience. Everyone is friendly and willing to answer any questions or offer a helping hand. Obviously working bakery calls for very early start times so if you're looking for night shift look no further. 

Hardest part of the job: working bakery in the summer with no air conditioning and excessive production

Best part of the job: co-workers enthusiasm and friendship

I was with Donut Monster for 18 months and feel it was an excellent place to work.
The owners put tremendous effort into creating a positive working environment, a great product and an excellent guest experience. 
There are always growing pains with any business and occasional hiccups happen. The ownerships genuinely care about their employees and offer competitive pay and benefits.

Top Job Titles	Average salary
Barista 2 salaries reported	$19.25 per hour
Mixer 3 salaries reported	$19.65 per hour
Baker 1 salary reported	$21.00 per hour
Social media specialist 1 salary reported	$27.50 per hour
Shift manager 2 salaries reported	$19.84 per hour

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