Emerald Lake Lodge

Upper management does not care about employees. HR has ignored multiple complaints of harassment and inappropriate behaviour. Upper management picks favourites amongst staff. Very unprofessional environment where employees openly discuss who they're trying to get fired. Laziness is encouraged. 

Staff accommodation and food is very expensive and very poor.  Staff cafeteria is run by line cooks who have been demoted from the lodge. Food is often inedible, yet the meal plan is mandatory and $115 biweekly.  Accommodation is shared with communal washrooms. Furniture is broken and accommodation is generally gross. It's also very noisy, with people often partying and running around despite requests to keep quiet. 

Owners have no involvement in the running of the lodge, and refuse to put any money into much needed renovations. Salaries are low and living costs are high, making it difficult to save money. All levels of management have favourites who receive preferential treatment over other employees  Laziness and poor behaviour is not punished - police were on site multiple times, and there are often fights, verbal abuse, and gossiping in staff residence. Quite a few employees are on drugs while on shift. Health and safety is not a priority for staff or guests, with toxic mold thought the buildings, icy pathways and roofs dropping snow on guests/staff. All the departments are overworked as Emerald does not punish poor behaviour and laziness, meaning many employees do not work hard as there's no point in doing so. Emerald cant keep good staff - they all leave once they see how bad it is. 

If you're wanting a job where you feel unvalued, bullied and isolated from coworkers and the real world, take a job at Emerald. If you want a job where your time is respected, you get to live and eat decently, and don't have to worry about theft, injury and abuse at home and at work, I would strongly recommend looking elsewhere.

If you are looking to feel fulfillment from your job this is NOT the place for you. the management is most backwards and selfish/corrupt group of people ever to the point you cant even call them a team. You will not get any appreciation for anything you do. You most likely wont get your legally entitled breaks either. You can do your best through and through. yet be let go without notice. Be prepared for inexperience and dishonesty from staff. there is nothing for the staff to do besides party. They promise transportation to and from town and groceries on site but this is grossly exaggerated. the shuttle breaks down all the time leaving it out of commission for said transportation and said "groceries" are just basic bits and pieces. leaving you no option other then to spend all your money on expensive diner and lodge meals.
As well The staff accommodations are cramped and outdated. There is little to no privacy throughout. and the amenities are terrible electrical outlets that malfunction and showers that leak through the ceiling into the common room kitchen below. 

The one good part about emerald lake lodge are the staff occupying the residence they are all lovely hard working people.

You're expected to pay around 500 CAD per month (maybe more) for horrible accommodations. Dirty, cramped bedrooms that you share with up to 3 people. 

None of the rules are enforced. There's a noise curfew after 11pm, for example, but that's when things just start to get going. There are loud parties every single night. If you plan to work here, bring earplugs. Seriously.

The food is also expensive. You're forced to pay for a daily meal plan and it's garbage food. Every meal will be cold and taste like it was made a few days ago. Generally it's unhealthy food, a lot of pasta, fried food, just cheap garbage. I'm not at all picky, I'll eat anything - but there were a couple meals I literally couldn't stomach. One I remember distinctly was chili dogs with what seemed like uncooked hot dogs and bread that was so stale it fell into dust every time you bit into it.

There are much better places to work, with good food, peaceful accommodations, and tolerable coworkers. This is not a place I'd recommend for anyone. 

There was always plenty of work to be done at Emerald Lake, with the hotel capacity frequently high and the lack of staff working each shift meant for a busy day where the rush never seemed to stop. I was able to quickly improve my service skills and learnt how to work efficiently under pressure.

A typical day at work consisted of waking up, catching the shuttle to work, and immediately beginning duties. The work load was steady but never overwhelming, and management were always fair. The culture in the workplace was one of friendliness, as every worker knew and lived with each other in a shared living arrangement, which fostered great interpersonal relationships between us. The best part of the job was the sense of community, the worst was the remote location and lack of internet access.

The location is beautiful and thats it. You are overworked because of the amount of people that quit. The staff housing is awful everything is broken, dirty, and the building is not maintained. Hr does not care about any of their workers or any complaints they receive. The staff kitchen is always filthy, nobody cleans up after themselves and they have no respect for their co workers. If you work here you will just be stressed out, drained, and completely defeated.

If you are thinking of taking the front desk position, run. You will be overworked, get no breaks, be forced to eat your cold meals on shift by gobbling up bites in between guests. The management in this department is a joke. This lodge is no longer cared about by its owners, guests are constantly unhappy and nothing is ever done about it. It’s a beautiful setting though

we've had instances of harassment that went ignored by HR (they're such a joke) you pay a mandatory $115 for a meal plan that includes undercooked and inedible food, staff accommodations are falling apart and no one cares enough to fix these things, the only benefit of that place is the scenery, do yourself a favour and look elsewhere, oh and the manager let people go before Christmas so there's that

It was a very fun experience, especially for my first time working in the mountains. I highly recommend Emerald Lake Lodge anytime I talk to people who are wanting to work abroad. Management and coworkers were all very welcoming and there was always something to do and people to talk to. 10/10 

It was a great place to work for where you were living. The landscape around the lodge kept me happy.
Everyone was pretty laid back and would help you out. They would give you great feedback and also told you where you could improve

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